Need help with telkom Smtp server

[Xtm]

for about few weeks now i am unable to send the emails to gmail and yahoo.but receive from yahoo no problem i did check all sort of things, network setting firewall ,malwarebyte scan pc etc and even phone the tech as everyone knows how is their tech support is. so what can be the cause guys. can this be some sort of network related ..telkom?

 

[turpsicon]

Assuming you are using a telkom e-mail account. Your smtp should be: smtp.saix.net

(I think) If you can ping to it then it could be that your smtp is set on SSL which shouldn't need to be.

 

[Xtm]

Assuming you are using a telkom e-mail account. Your smtp should be: smtp.saix.net

(I think) If you can ping to it then it could be that your smtp is set on SSL which shouldn't need to be.

using telkom e-mail acc also outlook account settings only accept (smtp.telkomsa.net) strange. not the (saix.net) or (dsl.telkomsa.net). method of checking SSL? i doubt they set it SSL secure.

 

[Keegan]

who is your ISP? If you have Telkom as ISP, try smtp.saix.net as smtp server and test.

 

[Hectic]

using telkom e-mail acc also outlook account settings only accept (smtp.telkomsa.net) strange. not the (saix.net) or (dsl.telkomsa.net). method of checking SSL? i doubt they set it SSL secure.

I'm using the smtp.dsl.telkomsa.net address.
Not set to use SSL.

 

[Xtm]

I'm using the smtp.dsl.telkomsa.net address.
Not set to use SSL.

what port number is set to? thanks

 

[Tim the Techxpert]

Hi there,
When I used Telkom as an ISP it was DSL.telkomsa.net for the SMTP.
I would still call their helpdesk again and while they are on the line try the different settings that they give you out. Generally I have found that they do answer the issues although at times it may seem to be a long winded process. But you have to remember that they are dealing with people of vastly different technical abilities.

Regards

Tim

 

[])ragon_\/oid]

Use smtp.dsl.telkomsa.net on port 25. Just remember, you don't need authentication on the out going server. ssl is also a no go.

 

[Hectic]

what port number is set to? thanks

Apologies only saw this now.
Out 25
In 110

Under "More setting" Outgoing server, the radio button for "Use same settings as my incoming mail server" is selected