Need some info

[Mephisto_Helix]

Hey guys, just moved into a new place (had the line installed and activated 2 weeks back) and I'm seeing some weirdness and can't figure it out.

So anyway, first issue is - plug in the phone with the last pots filter I was using, pick up the phone, internet drops instantly. Unplug the phone, all fine.
On using the phone, when trying to use the it, the hissing sound is almost too bad to make use of said phone. Have tried a wireless handset and a normal landline phone with the same effect.
Also, now and then the net will stop working and while the DSL light remains on and solid, the internet light does like a blip blip blip with it never settling. I'll restart the router or unplug the adsl line and plug it back and it goes back to normal until it borks out again later on.

Any idea on what to do and try? Someone mentioned the line is noisy or the install was done badly and I can believe it because my router stats are pretty average, or just above meh. Also was given the "You have 10mb line" but it seems stuck at about 6mb ish. I really don't want to try get Telkom out here for nothing, nor do I want to try explain the situation to them without knowing wtf it is myself so any feedback - win

 

[Johnatan56]

Is the alarm system attached to the dsl line?

 

[Foxhound5366]

My guess is to have another look at how you're connecting that filter. Doesn't sound like it's plugged in at the right point.

 

[Josh B]

It can be either one of two issues:
a. The POTS filter is faulty. You need a replacement filter.
b. The POTS filter connections to the phone and /or ADSL line has been incorrectly plugged in. Check all ports on the filter and ensure that the correct equipment is plugged into the correct socket.

 

[dunkyd]

Remove all filters. Then report back. I had exactly that problem.

 

[Mephisto_Helix]

Removed all filters, left the phone unplugged completely and as yesterday, it worked mostly fine all day but 9pm, ding, frozen internet. All the lights are on, log into the router and it says connected, etc etc just zero traffic. When I try 'dial up' a free account to make sure it's not my main acting up, it never connects. I'm at a loss


Only way to make use of any internet is to restart like every 5mins.