Need VNC/Remote Desktop Advice

shadowbane

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i desperately need some advice as to what VNC/Remote Desktop Software is the fastest and best, commercial or freeware.

my current scenario is that i have a client who has an office full of consultants. he is at present establishing a branch in London from which he wants to remotely access his Laptop and together with his consultants and work on the same network. seems simple, and i did hook him up with something called LogMeIn (www.logmein.com). this niftly little piece of software is free and commercially available and very similar to remotely anywhere.

HOWEVER! he is complaining that it is to slow. before "opening" the London branch he work for a UK company with offices in Dubai. they used GoToMyPc. he says it was fabulous and access was speedy and immediate, like working directly on his own PC. Now, i could be wrong but i mentioned that this could have been due to a special connection between the UK office and the Dubai Office.

he has BT 8MB Broadband at the London Office and 512 with 3GB SAIX Account in the SA Office. the network is a normal 7 user peer-to-peer. here i mentioned that due to the 256k upload on the 512 line this can be slow...unfortunately he is frustrated and fairly adament that i should try and find an alternative method.

so, hence my plea for sum more insight into other possible solution to make this easier for him. if not, so be it and at least i can tell him with certainty that no better solution exists, unless upgrading the line to sumthing faster.
 
if its a connection into the company the best way would be to use a vpn connection and then you can use something like tight vnc, or even xp
s remote desktop. normal vnc is insecure and passwords are transmitted in clear text.

gotomypc works but is also a nightmore for security admins. a nice security risk.
 
if its a connection into the company the best way would be to use a vpn connection

how would a VPN connection improve the situation, besides higher security possibly? if there was a centralized server involved then it might maybe be a lot easier, but there isnt. its a normal everyday SME type business, hence the peer-to-peer.

another thing is the guy is a n00b when it comes to PC's, it needs to be as simple and hassle free as possible. another thing i need to think about is dynamic IP. LogMeIn is nice since it works with dynamic IP's from behind firewalls and NAT's hassle free without needing to do any port forwarding or router configuration. sumthing i may need to do with other remote access programs.

as i said freeware or commercial, if i can give a convincing argument and proof that another program is faster and better, he may just approve and buy it.

bottomline that we need to remember is that SA office dynamic IP, SAIX 512K DSL connecting to a London BT 8MB uncapped DSL line.
 
Use stock standard Windows XP / Vista Remote Desktop Connections or Terminal Server on a 2000/2003 Windows Server. You can setup port forwarding (Port 3389) on the router connecting to the internet.....i.e forward traffic on port 3389 to the relevant Server / PC. If you need to access more than one computer, you will first have to VPN into the network (i.e Port 1723) and then you can remote desktop to whatever computer / server you like. Just remember to enable it on the client you wish to access
 
I use Teamviewer (www.teamviewer.com) for giving remote support. The tool is for free and works fabulous stable and fast. You have features like file transfer, chat, host mode installation, change of view...Don´t need them all but it is rather good to have them than not to have them when you need them :)
 
What my clients do is to put in a linux server with 4 broadband cards plugged directly in. They then have 4 ADSL accounts and aggregate the bandwidth for faster speeds. They use OpenVPN to establish and keep connections going between branches. Works reasonably well but honestly if u want good speeds that are reliable go for diginet - expensive but if decent speeds and reliablity is a must and price is no concern then it is the way to go.
 
Use stock standard Windows XP / Vista Remote Desktop Connections or Terminal Server on a 2000/2003 Windows Server. You can setup port forwarding (Port 3389) on the router connecting to the internet.....i.e forward traffic on port 3389 to the relevant Server / PC. If you need to access more than one computer, you will first have to VPN into the network (i.e Port 1723) and then you can remote desktop to whatever computer / server you like. Just remember to enable it on the client you wish to access

The doesn't have a VPN server, how can you vpn into the network?

Buy Dlink 804 router with build in VPN and setup as primary gateway and firewall. using www.no-ip.com create fixed dns name for dyn ip. now your client can connect into his network from where ever and use remote desktop, vnc, radmin or anything as if he is connected to his lan. The dlink router is easy to setup - even the VPN part. port forwarding is quite risky depending on client software and encryption/password strength.
 
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