We moved into our new place about 6 months ago and done some renovations which the neighbour complained about even though we had approval from the city. Now we have installed two aircon units which can't be moved at all since they're back-to-back units and won't fit anywhere else in the rooms. The neighbour has now decided to complain about the noise from the units despite anyone in my family not being able to hear them. The aircons are also at least 1.5m from the boundary wall so I don't know how he hears them.
How do you deal with serial complainers like this guy?
TL;DR: Neighbour complaining about aircons that are brand new and make very little noise.
Basically just tell him to lodge a complain at the SAPS or the local authority if he feel your aircon is is disturbing the peace in your community.
We recently had a neighbour that through avey load party and around 04:00 in the morning after quite a few complains from those around him to the CPF of the area the CPF tried to stop load music and were send packing by the guy. They continued untill 06:00 in the morning.
The CPF approaced the SAPS for guidence
Herewith an extract from the answer from the SAPS legal dept
The noise control regulations issued on 24 April 1998 in terms of the environment conservation act no 73 of 1989 are still in operation and can still be applied. These regulations create offensives relating to “disturbing noise “and offensives related to “noise nuisance”
The definition of a disturbing noise is a noise level that exceeds the ambient sound level measured continuously at the same measuring point by 5dBA or more while a noise nuisance is defined as any sound which disturbs or impairs or may disturb or impair the convenience or piece of any person
So for an complain to be acted apon he either need to prove to the SAPS that the noise level exceed 5dBA above the ambient noise or he need afidavids from more than one person that the you are causing a noise nuisance.