After a Hiccupy past week and a few phone calls into the Neotel call centre I finally got some satisfaction. Technician actually called me back, asked me how the signal was now, to my amazement signal was 100% 4 bar Signal Strength. I browsed a few sites, ping was definately faster than before but still a little slowish, once the site started loading bam !! it was there 
GOOD JOB NEOTEL 
I did a speed test on www.speedtest.net and was a little puzzled at the figures, really feels alot better than what the figures show lol. To me can only be much better signal strength and thus am a satisfied customer in actually getting what I pay for.
http://www.speedtest.net/result/316683306.png
Download: 135 kb/s
Upload: 43 kb/s
Ping: 949 ms
Overall I am happy with their NeoConnect Lite Product and am busy waiting to see what upgrade options there are to the Prime package.
There will be problems with Neotel for some consumers, Neotel will spend more money on bettering their service all the time, I think the onus is upto us to keep reminding them of what we want and expect in a productive manner with the right people as it has certainly helped me to be patient and persistent with Neotel's technical support. So guys any hassles call the call centre and ask to speak to a technician or second level support to get the proper feedback and eventually satisfaction you wanted.
</Neotel Pet>
GOOD JOB NEOTEL I did a speed test on www.speedtest.net and was a little puzzled at the figures, really feels alot better than what the figures show lol. To me can only be much better signal strength and thus am a satisfied customer in actually getting what I pay for.
http://www.speedtest.net/result/316683306.png
Download: 135 kb/s
Upload: 43 kb/s
Ping: 949 ms
Overall I am happy with their NeoConnect Lite Product and am busy waiting to see what upgrade options there are to the Prime package.
There will be problems with Neotel for some consumers, Neotel will spend more money on bettering their service all the time, I think the onus is upto us to keep reminding them of what we want and expect in a productive manner with the right people as it has certainly helped me to be patient and persistent with Neotel's technical support. So guys any hassles call the call centre and ask to speak to a technician or second level support to get the proper feedback and eventually satisfaction you wanted.
</Neotel Pet>
