Well, to spare you the months and months of posting, I will keep this short.
This is the order of events roughly. I need advice.
1) Neotel sign up, auto-debit option please!
2) First statements come, service disconnection. Why? Not auto-debit like i asked.
3) Problem solved, auto debit fixed, 2 months paid at once to fix it.
4) Random date change on their debit date? Payments bounced, they don't state that.
5) 1 month later, service disconnection? Even though the current month paid.
6) Multiple attempts to contact customer support failed, phone support says email, email says phone, someone along the way says contact finance. How?
7) MONTHS pass, no resolution. Neotel constantly debit from my account, with no way for me to stop them.
8) Now racking up high up in the thousands I posted on hello peter as a desperate move.
9) Support contacts me a few weeks later (after yet another debit)
10) Support does not read the actual problem, simply sends me a mail saying that my account is disconnected because I keep cancelling debit orders.
11) back and forth with some incompetent support staff, still not reading the emails or the actuall hello peter complaint - my request for account termination 'was never logged'. I don't just want my account terminated.
12) Weeks pass, no contact.
So, what do I do here? Who do I contact? How can I get my money back (if that is even plausible for such a stupid company to grasp).
For months and months they have been taking my money. The best part? I still cannot use the phone, sms or data services from the neotel device. My service is still 100% disconnected... I have been paying for a paperweight and I am getting tired of trying to explain something this simple to the neotel support channels.
Does anyone have a contact higher up? Preferably someone who can actually take a support request and read further than the title of the post? Just an email or a phone number or something. I really have no other options but to start asking other consumers.
Any advice appreciated.
This is the order of events roughly. I need advice.
1) Neotel sign up, auto-debit option please!
2) First statements come, service disconnection. Why? Not auto-debit like i asked.
3) Problem solved, auto debit fixed, 2 months paid at once to fix it.
4) Random date change on their debit date? Payments bounced, they don't state that.
5) 1 month later, service disconnection? Even though the current month paid.
6) Multiple attempts to contact customer support failed, phone support says email, email says phone, someone along the way says contact finance. How?
7) MONTHS pass, no resolution. Neotel constantly debit from my account, with no way for me to stop them.
8) Now racking up high up in the thousands I posted on hello peter as a desperate move.
9) Support contacts me a few weeks later (after yet another debit)
10) Support does not read the actual problem, simply sends me a mail saying that my account is disconnected because I keep cancelling debit orders.
11) back and forth with some incompetent support staff, still not reading the emails or the actuall hello peter complaint - my request for account termination 'was never logged'. I don't just want my account terminated.
12) Weeks pass, no contact.
So, what do I do here? Who do I contact? How can I get my money back (if that is even plausible for such a stupid company to grasp).
For months and months they have been taking my money. The best part? I still cannot use the phone, sms or data services from the neotel device. My service is still 100% disconnected... I have been paying for a paperweight and I am getting tired of trying to explain something this simple to the neotel support channels.
Does anyone have a contact higher up? Preferably someone who can actually take a support request and read further than the title of the post? Just an email or a phone number or something. I really have no other options but to start asking other consumers.
Any advice appreciated.
I just don't want to lose my > 5k they have been randomly withdrawing, so i have to chase it up.