Anyone else in Cape Town having issues with Neotel?...
I have been having hassles since last week Thursday.
Ive called Neotel at least 30 times since then but half the time the call gets disconnected and the other half the call volume to their technical support is so high I get rerouted to accounts etc...EXTREMELY irritating!
Last night I finally got through to someone in tech support only to find that they are aware of 'some' problem in Cape Town.
So they know about the problem, and its still not sorted out?...on top of that he couldnt give me an ETA whatsoever...nor could he elaborate on the problem...so I spent 5 days trying to get hold of someone competent at the Neotel 0800 number only for him to tell me he has no idea....
Oh by the way the 'issue' some cape town users are having is we are able to authenticate but no data is being transferred...so its telling you 'connected' but with 1kb uploaded and 1kb downloaded...
It seems I have to just sit here and wait until my internet magically works again...
I deal with Telkom on a regular basis in connection with my companies ADSL and diginet lines and even on Telkom's WORST day they dont compare to this incompetence (never thought Id say that
)
I have been having hassles since last week Thursday.
Ive called Neotel at least 30 times since then but half the time the call gets disconnected and the other half the call volume to their technical support is so high I get rerouted to accounts etc...EXTREMELY irritating!
Last night I finally got through to someone in tech support only to find that they are aware of 'some' problem in Cape Town.
So they know about the problem, and its still not sorted out?...on top of that he couldnt give me an ETA whatsoever...nor could he elaborate on the problem...so I spent 5 days trying to get hold of someone competent at the Neotel 0800 number only for him to tell me he has no idea....
Oh by the way the 'issue' some cape town users are having is we are able to authenticate but no data is being transferred...so its telling you 'connected' but with 1kb uploaded and 1kb downloaded...
It seems I have to just sit here and wait until my internet magically works again...
I deal with Telkom on a regular basis in connection with my companies ADSL and diginet lines and even on Telkom's WORST day they dont compare to this incompetence (never thought Id say that
)