NEOTEL ONLINE COVERAGE MAPS!!! WHERE ARE THEY?

I was told by their call centre that the new customer portal & online coverage maps would be up on Monday. Nothing yet. :mad:

I called Postnet Rondebosch & they advised they should be up and running with Neotel products in August (2008 I hope) some time. Couldn't give an exact date.
 
My Polite Conversation currently going on with Neotel regarding a Coverage Map :

Hi there

It's my understanding that a very small area of Jhb is currently covered. Please can you provide me with a plan of expected coverage expansion?, Or at least a date that my area would be covered?. It would simplify the decision of whether or not to settle with another provider or at least provide a waiting period.

My physical Address is : *** Road , Atlasville, Boksburg.

Zain



--------------------------------------------------------------------------------
From: Consumers [mailto:[email protected]]
Sent: 28 July 2008 04:55 PM
To: Zain
Subject: RE: Coverage Map


Dear Mr Zain

We appreciate your interest shown in Neotel and welcome any valuable suggestions and information that you may provide.

Kindly provide us with the street address to check for the coverage in Boksburg.


If you need any further information about our service, you can call us on 0800 333 636 or email us at [email protected]. We will be more than happy to assist you.

Kind Regards,

Kekeletso Porogo
Customer Service Consultant
Neotel (Pty) Ltd
Tel : 0800 333 636
Fax : 0866 566 839
[email protected]



--------------------------------------------------------------------------------
From: Zain
Sent: Mon 7/28/2008 11:45 AM
To: Consumers
Subject: RE: Coverage Map


Hi there



It does not necessarily have to be a tool, A simple map with circles indicating coverage would suffice, especially since customers are currently making a decision as to who to choose for internet provision, and not being able to provide them with even such a basic map would result in them tying themselves into a lengthy contract with the competition.



I’m situated in the Boksburg Area.



Zain




--------------------------------------------------------------------------------

From: Consumers [mailto:[email protected]]
Sent: 28 July 2008 11:10 AM
To: Zain
Subject: RE: Coverage Map



Dear Mr Zain



Thank you for your interest in Neotel services.



At the moment we do not have a tool where customers can check for coverage. However, we are working on implementing such a tool on our website.



For now to check for coverage, kindly provide us with the full street address so that we can provide an accurate coverage report.





If you need any further information about our service, you can call us on 0800 333 636 or email us at [email protected]. We will be more than happy to assist you.

Kind Regards,



Kekeletso Porogo

Customer Service Consultant
Neotel (Pty) Ltd
Tel : 0800 333 636
Fax : 0866 566 839
[email protected]
 
PeterCH said:
The question is, will the screw up the billing the same way that iBurst has?
Click to expand...
Yes they are....they have'nt billed me last month. It would have been the first deduction. Waiting to see this month if they gonna bill me double.
They did give me a call some time last week to enquire about how satisfied I am with their service, and they had my package wrong in their system.
They were under the impression that I am on the 10GB package, while I'm on the unlimited option.
Would like to see if they gonna bill me for everything over 10GB that I used last month.
 
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