Neotel POC

[oldBastard]

So we are currently on a POC with Neotel. We have installed a 6Meg fibre connection at our office's. For which 5 is for internet and 1 is for a direct connection to the Neotel DC in Midrand. Out office's are in Randburg.

The internet is working 100's and don't have an issue at all with it, only on Friday.

No the problem is the 1 Meg connection. This is only for MySQL replication.

I have routed now back to our ADSL line with VPN, but herewith is mrtg graphs from the router interface.





As you can see we are not even pushing the line that hard, but yet we are experiencing extremely high packet loss.

Here are some Nagios events





Now running on the ADSL, which is a 4 Meg line, I only have a 512 upload speed. Yet with VPN packets and normal tcp packets I get a better response from the ADSL. The replication of the DB's fall a bit behind ever now and again, but the friggen slave doesn't stop because the tcp packets are not in so far in sequence.

At my wits end with Neotel, sure I can push the line a bit, but not to such an extreme to have a 70% packet loss! With the ADSL pings do go up to 500ms, but that is for a short period when a transaction goes through, but no packet loss.

 

[psion]

We on a 15Mbps fiber line and I have been fighting with them for months, our speed is terrible, I am sure they are throttling us on international 100kbps!!!

I do not know what to do anymore either, we are at the point where getting a different provider looks attractive.

 

[oldBastard]

We on a 15Mbps fiber line and I have been fighting with them for months, our speed is terrible, I am sure they are throttling us on international 100kbps!!!

The problem is this is not international, this is a fibre 1:1 from Randburg to Midrand DC. Yea I agree they throttle us, we have a NeoBroadband, the wireless at our other office's and with the VPN on that link to the Neotel DC is just as bad.

They seriously need to relook at their QoS.

 

[koeksGHT]

lol, our office block has Neotel fibre and it goes down so often. We are on ADSL still for now

 

[psion]

I agree 100%

 

[oldBastard]

This just in now, a transaction replicated, a small one, but guess what no packet loss!

 

[oldBastard]

lol, our office block has Neotel fibre and it goes down so often. We are on ADSL still for now

Like I said the internet over the fibre is fine, no issue's at all.

 

[oldBastard]

**SIGH** nobody got a contact there? Even had the CEO by the balls, but then someone crabbed them and he is now suspended.

 

[agentrfr]

Playing devil's advocate here, but why not just run it through the internet con, and QoS it on your side?

 

[oldBastard]

Playing devil's advocate here, but why not just run it through the internet con, and QoS it on your side?

Changed to that last week, still getting the odd high pings, but at least no packet drops.

 

[agentrfr]

Changed to that last week, still getting the odd high pings, but at least no packet drops.

I mean use the fibre internet, not the ADSL - or am I reading it wrong ?

 

[oldBastard]

I mean use the fibre internet, not the ADSL - or am I reading it wrong ?

Currently running on the internet fibre portion. Was on the ADSL, but then decided to switch to the fibre, so yes VPN running between the two sites on a 5MBps fibre link.