I would like everyone to know how useless Neotel is. Just in case you were thinking of using them. DON'T waste your money. Below are the e-mails and complaints I have had and nobody has even had the decency to sort out my problem.
Way to go Neotel!!!!
Please forward to your friends and co-workers so you don't make the same mistake I have and also join my Group on Facebook at
http://www.facebook.com/group.php?gid=130574547069.
SENT BY ME: 27 August 2009 TO:
[email protected]
I have had no internet connection since Monday (the 4th time this month). I reported the problem on Tuesday at 8am. After having to phone back numerous times and being cut off or just put on hold for so long that I eventually put down. I was assured that they would a technician to my office within 48 hours. It is now Thursday morning 08-55 and I still have not heard a word. I phoned your customer care line only to be told that there was no record of my problem. I am running a business from home and as you can imagine I am FURIOUS. Your lady put me on hold (yet again) and has just cut me off after holding on for about 15 minutes. I have only had Neotel for about 2 months and in total this is the 7th time I have had no connection. All the other times it has come on after a day or 2 so I just assumed that there was a Network problem. I did try and phone each time with either no answer or have left messages to be contacted as the lines were busy. Nobody ever gets back to me. This is totally unacceptable. I have been using my cell phone as a modem each time and this is a huge expense. I need to be compensated for this complete lack of service and "true telecommunication value". I want my connection restored today or I will forward this e-mail to every competition company so they can see how incompetent you people are.
REPLY RECEIVED FROM NEOTEL: 28 August 2009
Dear Ms. Beach,
Thank you for your e-mail dated 27 August 2009.
I would like to apologise for the inconvenience caused you by the unacceptable service you have received from our Technical Support in attempts of having the connection issues resolved.
I can confirm that a fault has been logged regarding this matter and it is still in progressed. We are in the process of arranging for one of our Engineers to come to your property to conduct fault diagnostics in attempts of having the connection issues resolved, the reference number for this case is 90704 and should you have further enquiries please contact us on 0800 333 636 or e-mail
[email protected]
Regards,
Muzi Mdakane
Neotel Head Office
Consumer Escalations
www.neotel.co.za
SENT BY ME: 2 September 2009 TO:
[email protected]
Morning,
I still have had no contact from your technical team with regards to my ongoing problem with Neotel.
M Beach
SENT BY ME: 8 September 2009 TO:
[email protected]
I still have had no response from your technical team. My Neotel is still not working properly. This is going on to the second week now.
Does anybody know what the hell they are doing there?????
M Beach
