I see lots of people complaining about the Neotel call centre / helpdesk, but I've spoken to people that actually work in Neotel's own call centre and they are extremely clued up and know what they're doing/talking about.
The problem is, that call centre is only for corporates. So us normal plebs get to chat to people that work for an outsource call centre called direct channel. Those people have almost zero technical background.
The other day I called in to the (direct channel) call centre because my Neoflex modem wouldn't dial up. The first question I was asked it "Which OS are you using". When I replied Linux, I was told to go to "the linux website" for assistance because they don't support linux. Now if this person had any clue at all, they would have known that the Neoflex modem (if used via ethernet) is not dependent on the OS at all.
Direct channel is destroying Neotel's name, and probably getting paid a packet to do it.
Neotel, rather hire a few more call centre agents for your own call centre, and give your customers the service they deserve.
The problem is, that call centre is only for corporates. So us normal plebs get to chat to people that work for an outsource call centre called direct channel. Those people have almost zero technical background.
The other day I called in to the (direct channel) call centre because my Neoflex modem wouldn't dial up. The first question I was asked it "Which OS are you using". When I replied Linux, I was told to go to "the linux website" for assistance because they don't support linux. Now if this person had any clue at all, they would have known that the Neoflex modem (if used via ethernet) is not dependent on the OS at all.
Direct channel is destroying Neotel's name, and probably getting paid a packet to do it.
Neotel, rather hire a few more call centre agents for your own call centre, and give your customers the service they deserve.