Neotel you SUCK!.

Mars

Mars

Honorary Master
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Location
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I canceled my contract with them last year on the 10th November.
They assured me that they would not debit me for a full month.. I did not believe them. I told them to send me an invoice for the final amount and I would do a transfer. Fine they said. They promised they would not debit my account again. I did not believe them. I stopped the debit order in case. Their (unlawful) debit order for the full amount bounced..:rolleyes:

Then I phoned them to arrange for them to come and collect the device and for the final invoice, No one ever bothered to get back to me. This was at the end of November beginning December. Not a single email or call back. I forgot about all this..

Today, after not getting so much as a email from Neotel I get this gem in my in-box.
MR FINAL DEMAND REFERENCE NUMBER: AN0006 Dear Sir/Madam NEOTEL (PTY) LTD // MR xxx RE: NeoConnect Prime Unlimited ACCOUNT NEOTEL ACCOUNT NUMBER: R0001191 IDENTITY NUMBER / REGISTRATION NUMBER: TOTAL OUTSTANDING AMOUNT DUE: R 998.99 1. We hereby act on behalf of Neotel (Pty) Ltd (“our client”) and have been instructed to address this email to you. 2. According to our instructions you are indebted to our client in the amount of R 998.99 in terms of the telecommunications services agreement you entered into with our client. 3. Our instructions are that, despite previous demand, you have failed to make payment of the abovementioned outstanding amount. This email is send to you as last resort in an attempt to resolve the matter amicable and to avoid expensive legal costs. 4. Therefore, you are hereby demanded to make payment of the Total Outstanding Amount Due within 7 (seven) days from date hereof. 5. In the alternative to paragraph 4 above, you are hereby demanded to make payment of at least 50% of the Total Outstanding Amount Due within 7 (seven) days from date hereof. Furthermore you are requested to contact our offices and make an acceptable payment arrangement for the remainder of the Total Outstanding Amount Due. 6. Payment should be made to: MACROBERT INCORPORATED TRUST ACCOUNT STANDARD BANK ACCOUNT NUMBER: 010424288 BRANCH CODE: 010045 ALWAYS QUOTE YOUR REFERENCE NUMBER: AN006 7. Our immediate instructions are that, should No Payment be received within 7 (seven) days hereof, to approach the Johannesburg Magistrates Court to issue a Summons against your name and to obtain Default Judgement. Your name will furthermore be listed at the necessary Credit Bureaus, i.e. "Blacklisted". 8. We trust the above action will not be necessary and look forward receiving your payment. Yours faithfully MACROBERT ATTORNEYS PER : J A ERASMUS Direct telephone numbers: 012 – 425 3612 or / 3618 / 3619 / 3626 / 3628 / 3630 / 3631 / 3633 / 3635 / 3637 / 3638 / 3639 / 3642/ 3643 / 3643 / 3644 / 3645 Direct fax number: 012 – 425 3657 Email address: [email protected]
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What lovely formatting! A pleasure to read.:sick:

This was my response:

Att J A Erasmus.

Firstly, please can you change the formatting options on your mail client (or just use them), blocks of text as found below are extremely difficult to read.

Secondly, I have actually received NO correspondence from you or Neotel in the past regarding this amount, despite the fact that I have contacted the call center a few times to try and get them to come and collect their device and obtain the final invoice.
Neotel, in fact, has all my details, including my cell phone number and address as well as this email address which you clearly obtained from them, to say that there was a previous demand, when in fact I am still awaiting an invoice for the correct amount is a blatant lie.
To send a FINAL DEMAND as a first contact after all this time is nothing more than scare tactics and shows extremely poor form on your and Neotel's part.

Thirdly, the amount in question is incorrect. I canceled my account on the 10th of November and therefore I will only pay for the period in which the service was provided. This comes to a total of R322.25 for 10 days of "service" which was agreed upon by the Neotel representative at the time of canceling.
I use the term "Service" in the loosest possible sense, Neotel has no idea what the term actually means. I repeatedly contacted the neotel call center at the end of November and the beginning of December 2009 to try and arrange collection of the device and the invoice for the final amount, but despite all the promises I received nothing.

It is not up to me to beg Neotel to do their jobs. Please refer to your client for the agreed upon outstanding amount, and upon receiving an invoice for that amount I will gladly do a transfer.

Yours Truly
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oh and Hugo, please can you pm me to arrange for someone to collect your device! :mad:
 
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100% agree, same issue as me, also statred a thread.

@Hugo was before your time, but this is just pathetic, same as the service from Neotel in the first place.
 
Is anyone interested in filing a joint suit against this peace of shyt company? This is an outrage! Can they actually demand payment within 7 days and blacklist you? I've did my best to notify them on their own mistakes on all available channels yet they just don't give a rats arse and want to sue you! Any lawyers or law students reading this?

So far, MyBB members getting shafted are
1. Madman88
2. JMRHOWES
3. Exacerbated
 
What a lovely surprise this was.
Just when I forgot all about this horrible company, I am back to square 1 .......

Canceled last year October and received absolutely no correspondence since then, until this letter.
 
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