Netstar issue

[f2wohf]

Hello.

It’s been 5 months I’ve been battling with Netstar for a billing issue, sending countless emails and spending hours on the phone.

Once finally sorted, I have been made aware that the backup unit for my Tracker has never been installed and cannot get anybody to answer my notice of breach since one week.

I have tried the various customer services and the escalation email address to not avail.

Would anybody have the contact details of a manager there ?

Thank you.

 

[f2wohf]

Funny enough, I receive an answer that my query is being investigated 1h after posting this...

 

[BeatBot]

Maybe move to another provider mate? Imagine when they have to find your car and they start ducking and diving...

 

[f2wohf]

Maybe move to another provider mate? Imagine when they have to find your car and they start ducking and diving...

2 year contract.

I could go the way of breach of contract and probably fight months with them (or years seeing how long they take to answer), but I would mean taking the current tracker out, then installing a new tracker with another company. That's way more intervention on the car and potential issues down the line than I would like.

 

[BeatBot]

If you stop paying they cancel don't they?

 

[f2wohf]

If you stop paying they cancel don't they?

With the billing issue, I don't pay yet as it wasn't delinked from my old insurer. I should start paying next month.

And I'd rather avoid the hassle of getting a potential credit incident for such a small amount.

Anyway, I'll see what they say, they seemed to have taken the matter seriously this time (at least I got a written answer for the first time in 4 months).