Good Day,
I need some advice to on how I can check dips on our network.
We have a company that has setup a call center (CRM)/VOIP system. The problem is ever since the system was implemented about 3 months ago, theres always a problem. the agents are now complaining that the calls are dropping and this company is saying that this is caused by dips on the network and I would like to find a way to monitor and be alerted when the network dips.
I've install spiceworks network monitor the adsl router, and a few machines where this system is used and theres hasnt been any disconnections since monday (19 sept). I've also checked the routers and the connections has been established for more that 15 days.
Is there another way I can check these network dips?
the setup is
ADSL for browsing and emails to their mikrotic router (gateway) to network switch where all pc's are connected, then diginet (for voip) also connected to same mikrotik router.
I need some advice to on how I can check dips on our network.
We have a company that has setup a call center (CRM)/VOIP system. The problem is ever since the system was implemented about 3 months ago, theres always a problem. the agents are now complaining that the calls are dropping and this company is saying that this is caused by dips on the network and I would like to find a way to monitor and be alerted when the network dips.
I've install spiceworks network monitor the adsl router, and a few machines where this system is used and theres hasnt been any disconnections since monday (19 sept). I've also checked the routers and the connections has been established for more that 15 days.
Is there another way I can check these network dips?
the setup is
ADSL for browsing and emails to their mikrotic router (gateway) to network switch where all pc's are connected, then diginet (for voip) also connected to same mikrotik router.
