Network Help Desk Support Technician

riaanmaree

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Dec 11, 2012
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Help Desk Support Technician required at major WISP in Gauteng.

Duties:
- 1st line telephonic customer support for internet and VoIP telephone services
- Log support calls
- Resolve support calls
- Keep customers up to date regarding logged tickets and new installtions
- Monitor and troubleshoot core and customer network infrastructure

Required Qualifications:
- CCNA/CCNP
- Experience working with outdoor wireless networks (Ubiquity, Mikrotik, Cambium, RADWIN, Alcoma and/or SAIE)
- Experience working on VoIP telephone systems
- Experience working with advanced networking and routing (OSPF, BGP)
- Good telephone and communication skills in English (and optionally Afrikaans)

Starting salary: Neg (Depends on skills and experience)

Office location: Roodepoort, Gauteng

Send CVs to [email protected] and clearly state position as 'Help Desk Technician' when applying for position.

If you are not contacted after sending your CV, you did not qualify for the position.
 
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