Johnit
Well-Known Member
I upgraded from a topup account to Anytime 200 on Monday the 4th of May. The upgrade was confirmed by SMS on the 6th, in the evening. Since then I have not been able to make calls (three beeps, no ringing, disconnect), send SMSes or send/receive data. I can receive calls and SMSes. The MTNSP branch claims these are network problems, I think these are account problems. My account shows a R90 positive balance, but behaves like a topup account without funds. I have no luck getting it fixed via 808 (several attempts, sometimes very long wait!). The consultants tell me to switch off the phone for 15 minutes, and then on again, no change. My sim behaves the same in any phone, and the other MTN accounts in my household all work correctly. Any advice? I am getting pretty desperate; I depend on the phone and number for work. As far as I am concerned, it does not matter if it is a technical or account problem - it is a breach of contract; at this stage I want to revert to the topup and port to another provider. I have faxed my complaint to the MTNSP branch and have returned the new phone to the MTNSP, but am afraid this is not good enough, I need to get this under the attention of a more senior MTN person. Messages on MTN web or MTNSP web (if they work at all) have resulted in zero feedback. One extremely unhappy MTN customer!
Any advice?
Any advice?
