Never received such bad service before.

S

supafly1

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Vodacom looks to me as if its leading the forefront of bad customer service. In October and November I attempted changing banking details with Vodacom yet both months they debit my old account so I change to doing EFT's as I know that they are done. I later get issued with a R190 penalty due to debit orders, so I phone again and a case is opened, each time I phone I'm told its being dealt with by the back office so no feed back can be given, during this time I'm constantly phoned by an automated message demanding payment and my account been suspended all while I'm awaiting feed back on this issue, today finally a call center agent says there is still no progress so she will put me through to accounts where I'm faced to deal with the most arrogant person I have encounter over a phone call and further more having the phone put down on me. there is not an issue me paying the penalty more so a matter of principle. I have against my best judgment done the payment this morning just to get the account reactivated as i do have a few months left on this contact and do need this number until i get to port out to a more customer friendly network. "still receiving these automated demands."
 
supafly1 said:
Vodacom looks to me as if its leading the forefront of bad customer service. In October and November I attempted changing banking details with Vodacom yet both months they debit my old account so I change to doing EFT's as I know that they are done. I later get issued with a R190 penalty due to debit orders, so I phone again and a case is opened, each time I phone I'm told its being dealt with by the back office so no feed back can be given, during this time I'm constantly phoned by an automated message demanding payment and my account been suspended all while I'm awaiting feed back on this issue, today finally a call center agent says there is still no progress so she will put me through to accounts where I'm faced to deal with the most arrogant person I have encounter over a phone call and further more having the phone put down on me. there is not an issue me paying the penalty more so a matter of principle. I have against my best judgment done the payment this morning just to get the account reactivated as i do have a few months left on this contact and do need this number until i get to port out to a more customer friendly network. "still receiving these automated demands."
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And
igi said:
sorry to hear
but that's why I am on prepaid. and lovin it
:)
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Think again - Bad service can occur on Prepaid and Post Paid :whistle::D
 
supafly1 said:
Vodacom looks to me as if its leading the forefront of bad customer service. In October and November I attempted changing banking details with Vodacom yet both months they debit my old account so I change to doing EFT's as I know that they are done. I later get issued with a R190 penalty due to debit orders, so I phone again and a case is opened, each time I phone I'm told its being dealt with by the back office so no feed back can be given, during this time I'm constantly phoned by an automated message demanding payment and my account been suspended all while I'm awaiting feed back on this issue, today finally a call center agent says there is still no progress so she will put me through to accounts where I'm faced to deal with the most arrogant person I have encounter over a phone call and further more having the phone put down on me. there is not an issue me paying the penalty more so a matter of principle. I have against my best judgment done the payment this morning just to get the account reactivated as i do have a few months left on this contact and do need this number until i get to port out to a more customer friendly network. "still receiving these automated demands."
Click to expand...
You've obviously never been an MTN customer! :p
 
supafly1 said:
Vodacom looks to me as if its leading the forefront of bad customer service. In October and November I attempted changing banking details with Vodacom yet both months they debit my old account so I change to doing EFT's as I know that they are done. I later get issued with a R190 penalty due to debit orders, so I phone again and a case is opened, each time I phone I'm told its being dealt with by the back office so no feed back can be given, during this time I'm constantly phoned by an automated message demanding payment and my account been suspended all while I'm awaiting feed back on this issue, today finally a call center agent says there is still no progress so she will put me through to accounts where I'm faced to deal with the most arrogant person I have encounter over a phone call and further more having the phone put down on me. there is not an issue me paying the penalty more so a matter of principle. I have against my best judgment done the payment this morning just to get the account reactivated as i do have a few months left on this contact and do need this number until i get to port out to a more customer friendly network. "still receiving these automated demands."
Click to expand...

Bleh. Grammar.
 
ginggs said:
You've obviously never been an MTN customer! :p
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This. I was going to say the same thing, but you beat me to it. Two more months left on my MTN contract then I'm running, not walking, running to Telkom or Cell-C.

My organisation announced last week that we're moving from MTN to Vodacom.
 
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