New ADSL - No Connection

jaapster

Active Member
Joined
Sep 27, 2004
Messages
41
Reaction score
0
Location
South Africa.
Hi I wonder if any could help.
I have just installed a Telkom Single Port ADSL Router at Home (TElkom did) but cannot get a connection to Tiscali. Tiscali say a telkom problem & telkom came and tested the line (On their laptop - as they will not touck a networked PC, and they say all is well,and that it is a Tiscali problem.)

Any known bugs for me to check ???

Thanks
Ryan
 
Too little info for any meaningful advice to be given - if Telkrap say it's your ISP, verify this by pinging their DNS or maybe google. Also try Tiscali's DNS. If ok, then you probably have a login problem at Tiscali - phone them to verify your DSL account details (make sure it's a DSL account, not a dial-up!). Configure the router to use such detail as a direct connection - don't use PPPoE dialup...
 
I agree, we need more info from you to help on this one. Give us a step by step rundown of what it is you do on the pc when trying to connect. Did you setup PPPoE or a router connection? Did they give you a password etc...

Try dialing on the line and see if it works. If you can make a voice call the line should be okay. If you give more info we can move from there.

Good luck
Antowan

### What we need in South Africa is cheap 24/7, always on Internet for under R300 a month. ###
 
THANKS GUYS,

PPPoE IS ENABLED, CANNOT PING FURTHER THAN ROUTER, DHCP DISABLED / TO SOLVE IP RANGE ERROR, WHEN ACCESSING THE BASIC SETUP BY LOGGING ONTO THE ROUTER VIA A NETWORKED PC - RUNNING THE ROUTER MONITOR - I GET A PPPoE "NO CONNECTION ERROR". MY DSL LINK LIGHT IS ON. I AM RUNNING A STRAIGHT TCP/IP NETWORK ON 3 MACHINES ALL WINDOWS 98.
HAVE RUN STINGER ON ALL MACHINES AND ADAWARE - NO CONFLICTING REPORTS THERE. NO FIREWALL SOFTWARE RUNNING EITHER. THE NETWORK IS RUNNING FINE. COULD THE NEW SWITCH I INSTALLED BE BUGGIE??? ALTHOUGH NO VISIBLE CONNECTION PROBLEMS INTERNALLY ON THE NETWORK.

clark
 
Your post is deafeningly loud - use of caps means you're shouting, bro. Anyway, here's a step-by-step outline of what you should do to get initial connectivity success on the Telkrap unit:

1. First, get rid of all the PC's on your network, by disconnecting at your hub/switch - leave just the POTS unit and one PC connected. You can fix later whatever needs to be fixed on them.

2. Make sure the unit and the PC are powered up, with the DSL_LNK and LAN_LNK lights a steady green.

3. Load up your browser on the PC, and enter 'http://192.168.10.200' in the URL field, and hit Enter.

4. You should have a window appearing, requesting a Username and Password. If at this point you don't get this, you have a hardware connectivity problem - either at the hub/switch or your POTS unit is FUBAR. Also check your cables.

5. Enter 'root' as both your Username and Password, or whatever you may have changed it to previously. If you'd rather start from scratch, press the Reset button behind the unit (next to the Power Switch) and hold it down for about 10 seconds, until the LED's go out and come on again. This will rest the unit to the factory default settings, which includes the use of 'root' as both a Username and Password.

6. Once successfully logged in, the Web Page for router configuration will appear, split into two decidedly ugly but functional frames. The left frame is the menu, with the right frame the content response.

7. Click on 'Quick Setup' menu in the left frame - the right frame will read something like 'Quick Setup - Protocol'.

8. In the frame on the right, make sure 'PPP over Ethernet (RFC 2516)' is selected.

9. Click 'Next'.

10. Values for the next frame that appears are:
... LAN Port Parameters:
... IP Address - 192.168.10.200
... Net Mask - 255.255.255.0
... WAN Port Parameters:
... IP Address - 10.10.10.10
... Net Mask - 255.255.255.0
... Default Gateway - 196.25.1.11
... Bridge NAT - Disable
... ATM VC Parameters:
... Status - Enable
... VPI/VCI - 8/35
... AAL5 Encapsulation - LLC

11. Click 'Next'.

12. PPP Authorization Information:
... Enter the username and password (plus confirm field) for the ADSL account provided by your ISP.

13. Click 'Next'.

14. On the next frame, a summary of the entries made will appear.

15. Click 'Next'.

16. On the next frame, click 'Save', wait a second or two until the frame reads 'Save Configuration Successful', then click 'Restart'.
A message will appear telling you to wait 30 seconds, and the frame will eventually read 'System Ready'.

17. At this point, you should be able to access the Internet - close and reopen your browser.

18. If the home page doesn't appear, first remove any proxy settings you may have in the browser, and try again - you can always put them back later, once you've successfully linked. Try loading http://www.google.co.za in your browser, or your ISP's home page.

19. If the browser still doesn't work, it's time to use the CLI ('command.com'), from which you should try pinging the router (192.168.10.200), then the gateway (set above to 196.25.1.11, which is actually Telkrap's primary DNS), then finally some other site.

19. If you have a successful ping, then your browser is having difficulty reading the Windows network settings, probably. I'm not sure of this, but I think IE has a settings window called 'Connections', or something like that. Otherwise, you should also check your network settings via the Control Panel, particularly the values for TCP/IP.

18. If all of this still doesn't work, methinks you have a problematic unit - mebbe other forumites can provide further input...

Trust this assists...
 
Top
Sign up to the MyBroadband newsletter
X