New Blackberry User - Am I missing something...?

[hume]

I got my BB 9700 on Friday after upgrading.

I am very impressed with the device functionality and feel..(Ive been Nokia user for last 15 Years)

Before going the Blackberry way I obviously did a lot of reading and investigating and offcourse I have a fairly good idea of how the BIS system works...

Before leaving the store where I upgraded I explicitly asked whether all services were activated and working and as usual the friendly staff promised that all is in order....

It is now Sunday and for the life of me I cannot get the MTN call centre to activate BIS as it was not activated as promised by the lady at the MTN outlet...

Is there anyone who has had the same issue that can shed some light or help me guide the idiot on the call centre in the right direction...

I have found a link on the MTNSP site where you can register a pin and IMEI to activate the BIS account but also there I have no luck.

Any help would be appreciated as I feel im losing out on the best part of the BB experience...

 

[Jediknight1]

Hi Hume

I share your pain...I got a BB with MTN last year and had the same issue. After a week and endless call no one knew what the hell is going on...I had to go through our RM for our corporate account..thats the best bet to be honest as the call centre staff are useless!!:twisted:

 

[hume]

This is shocking... Are there any MTN Reps here that can assist...?

 

[oronte]

I don't think so. Call 1555 tomorrow and ask for help or else go to an mtn store or service centre. There's nothing you can do until BIS is activated.

 

[Hmullie]

I had the same issue only relised that a month later after a huge bill for data, yes if bis is not activated you get billed for data. I am on vodacom , call centre staff are clueless phone broadband support and have them sort it out for you.

 

[hume]

Went back to 808 this morning and now the service is loaded on the network but not on my account, query now escalated to technical staff. Advised me that I can call 1555 later today for them to help with configuring my phone, I dont understand the 2 parts of loading the service, they are saying that the service is loaded on the network but not on my account and it should work within couple of hours.