New iPhone Cellc/Nashua contract mess!!!

[Sebastian.s1994]

Hi guys. Just wanted to tell you how hard it is to upgrade to an iPhone on Cellc through Nashua. My dad was on a Talk 500 contract from Vodacom with a Blackberry and wanted to upgrade to an iPhone. Cellc's deals for the iPhone seemed very competitive and so he had to do a port. On the 8th of August he went to Nashua Brooklyn and they gave him the iPhone and the micro-sim and told him the port would be done on the night of the 17th. Okay, now on the morning of the 18th he switched on the iPhone with the Cellc micro-sim in, and it kept says it was searching for service. So my dad switched on his Blackberry with the Vodacom sim in and it worked, my dad could still use BIS
and people could still call him. But then after a while when people tried calling him it went directly to a Cellc voicemail while he was using the vodacom sim card. Then BIS and SMS's stop working and nobody could reach him, being a problem since he runs his own business. He called Nashua and they said the port went through and the iPhone should be working. But it didn't since the iPhone wasn't picking up any network and he couldn't activate it. This morning he went to Nashua Brooklyn again to sort it out. But then the SAME PERSON that gave my dad the iPhone on the 8th said that the firmware wasn't correctly loaded and (after a few phone calls Nashua did) the micro-sim wasn't compatible with the iPhone. He was then also told they didn't have any compatible micro-sims available and should come back.

I don't understand how that working. The sim Nashua gave him wasn't compatible. Doesn't the people at such stores get training to help out customers with the correct information and that such things doesn't happen???
It would be appreciated if somebody could shed some light on this. Thanks

 

[DrJohnZoidberg]

I stopped reading at Nashua. I assume the rest of the post involved a lot of problems.

Just friendly advice to everybody, stay away from Nashua mobile.

 

[chrisc]

No, they are not really trained.

Young guy (Shadley) down the road went to work for AutoPage in Tokai. He was shown a price list and a list of the previous week-end's specials and asked whether he could change SIMs in phones. That was that. There was another lady who took cash and cards but that was all. 3rd customer to come in had an iPad and needed a micro-SIM. He had no idea how to deal with this since he had not come across a micro SIM before. Manager was having tea in the Blue Route and when he was called, started shouting down the phone that he was being disturbed unnecessarily and he should sort it out. So he called AutoPage supply chain and they told him no micro-SIMs had ever been requested by that store. By now customer had been waiting over an hour and manager came back and started berating Shadley. So he explained that no micro-SIMS in store, he was told to get out scissors and cut up a regular SIM. Had 3 goes at this and they all failed. But 3rd one was cut a bit small and got stuck in iPad. Everyone shouting at everyone else.

So Shadley walked out and didn't go back. Never heard what happened to customer, but now Shadley is working for Edgars in Wynberg and is much happier

 

[Albertodsp]

And how would you know all of this sir?first of all the manager of autopage blue route dont drink coffee at all,secondly nobody with the name shadley ever worked at autopage blue route and thirdly what on earth does nasua have to do with autopage??thank you

 

[Crowley]

And how would you know all of this sir?first of all the manager of autopage blue route dont drink coffee at all,secondly nobody with the name shadley ever worked at autopage blue route and thirdly what on earth does nasua have to do with autopage??thank you

How exactly did you happen to read this thread?

 

[SauRoNZA]

Microsim not compatible?

Firmware not up to date?

Both those lies sound like typical Nashua to me. I wouldn't even blame CellC in this regard.

 

[Sm00thSm0k3]

Why on Earth do people still use Autopage, Nashuamobile etc?! There are direct stores for a reason...

 

[pjjdp]

Why on Earth do people still use Autopage, Nashuamobile etc?! There are direct stores for a reason...

None of the "Direct" stores could give me a S3, in July last year, for less than R350 a month.

I had a small problem or 2 with both Nashua(Wife's contract with Lumia 920) and Autopage(My contract with SGS3), but all sorted quickly and to my satisfaction.
Been with NM for more than 10 Years