New ISP am currently with CyberFart

3dartist

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Hi Guys

Im a virgin member, first post here.

I have been with cyberfart for almost 2 years now, I was happy until recently. I am on a 4mg line 5g cap. My download speeds are just irradic and totally crap, anywhere from 0.2-0.9kb, sometimes when Im lucky i get above 1mb. When I phone them they say everything is normal.

1. Anyway, if I am in the wrong, what can I look for to see what the problem is.
2. Who else can I go to for dsl?

NB: I know very little about these things it is already giving me a headache, please be patient and I apreciate the help, I dont go through the forums and found it interesting all the complaints bout cybersmart, but then again, just as many complaints bout the other providers.
 
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Hi Guys

Im a virgin member, first post here.

I have been with cyberfart for almost 2 years now, I was happy until recently. I am on a 4mg line 5g cap. My download speeds are just irradic and totally crap, anywhere from 0.2-0.9kb, sometimes when Im lucky i get above 1mb. When I phone them they say everything is normal.

1. Anyway, if I am in the wrong, what can I look for to see what the problem is.
2. Who else can I go to for dsl?

NB: I know very little about these things it is already giving me a headache, please be patient and I apreciate the help, I dont go through the forums and found it interesting all the complaints bout cybersmart, but then again, just as many complaints bout the other providers.

OOK? Is that your business? :p

On a serious note - seems there are problems all round at the moment. It's possible it's your line but I'm guessing the upstream provider is th issue. So where is this cyberflatulence on the web? I'd like to see who their upstream provider is... probably short a little baked beans or cabbage.
 
Haha. Im in northriding area Randburg for some more info. Are you refering to my 'name'? if so yes, I do 3d illustrations/ concepts for the Architecture industry
Was on a 1mg line for some time, and then swithced to 10mg, but had no difference in speed, well, its slower than a 1mg line now.

As im getting more info around this isp and dsl, my brain just want to expload, there are so many factors and issues for the 'normal' guy on the street and we are being lied to and deceited by all these companys. Are there no body's that regulate what these guys can and cant do?

You guys would probably laugh, but I upgraded to the 10mg line cause the price allowed for that, in fact I could have a 10mg line for the price of a 1mg line at the same price so I did just that. I phoned they said that they will upgrade the line and I was upgraded to the 10mg, but had no difference in speed at least not faster. I (the layperson) thought that if I pay for a 10mg line then I get a 10mg line, but only after speaking to other people they made me aware that is not the case. WHy does my ISP not tell me that, why dont they tell me that the area is only 4mg capable and even if I do switch to that, that it might not even get close to 4mg. Yes I know its all bout money, but that is where the 'Regulatory body' should come in.
 
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You could try 3G. But beware you must do your homework. 8a seems to deliver the best signal, but you must be close (under 1km) from their transmitter.

Why not complain to Telkom that your ADSL line is crap? They can often fix it
 
I will give it a shot, but if cyberfart is screwing me I want to know about it!
 
Try afrihost, I love the way they never bs me, never overbill me, have no shaping on my line (i get full line speed) and they were the first company to lower data prices and keep on doing it every time. I am also on cyberfart at my work, its horrible how unstable our internet is! I think afrihost is by far the most reliable isp to choose for capped internet. They also won the mybb isp of the year award.. If this isn't enough to convince you, phone them and I am sure they wouldn't mind giving you a trial dsl user account to use.

Hopefully your internet problems will be something of the past soon..
 
Before the "emotional brand supporters" try to distract from the issue(s) at hand, let me state:

I utilise, Afrihost, Altech, BCS Net, Cybersmart, FNB Connect, iBurst, Telkom and Web Africa on a daily basis (in the past I have also utilised; MWEB, Vodacom, MTN, RSA Web, Gamco, etc. - given up on these, for a host of reasons) supplied either directly by the ISP, or from resellers like Open Web & TRL Tech and a few others I do not wish to mention as these forums disgust them, (with good reason I might add).

From the above, Cybersmart (no shaping, since my last test a month ago) and Web Africa (heavily shaped) are the best of a really bad bunch of ISP's (this is no compliment). I am of the opinion that most consumers and bushinesses are badly mislead into purchasing products that they do not understand, nor have they taken the time to investigate the true state of affairs and therefore they deserve the poor service offerings they receive. There is also a case to be answered by the ISP's concerned, as they are actively restricting or promoting inaccurate (false) information about their products. Then tech jargon is used like, shaped, throttled, prioritised (all the same) - however as some terms have a negative connotation some ISP's prefer to use terms like Bronze, Silver, Gold & Platinum which sounds much better, however it all the "same" - you are being cheated.

Lastly, I am not a "fanboy" of any ISP, however it frustrates me that many on this forum would accept everything that is presented by these ISP's as fact, without taking the time to obtain the true state of affairs and utilising the "herd mentality" and actually agreeing with the one that "shouts the loudest" and can post the highest level of insults, no matter what the actual facts indicate.

Further to the issue, I am actually trying to respond to (apologies for being long-winded):

Currently these ISP's are experiencing consistent throughput issues: Afrihost, Altech, BCS Net, Cybersmart, iBurst & WebAfrica - therefore, I would assume it is a Seacom related issue, that is yet again not to be mentioned.

Try afrihost, have no shaping on my line (i get full line speed)

The above statement is factually incorrect, check your facts.

Verify your actual international connection speed:
1. http://www.measurementlab.net/measurement-lab-tools#tool2 &
2. http://www.measurementlab.net/measurement-lab-tools#tool4 &
3. http://www.measurementlab.net/measurement-lab-tools#tool5

Review this:
http://www.measurementlab.net/resources

Report your ISP:
Once you have obtained the results; save the link, then you can lodge a case of false advertising here: http://www.asasa.org.za/Complaint.aspx; you will be required to include this link: http://www.afrihost.com/site/product/adsl_capped, mentioning the heading; "Unshaped Connection" & "** The speed of your connection is dependent on the speed of your Telkom ADSL Line. Up to 10mbps supported." as part of the proof of false advertising.

Example of successful case against another ISP:
http://www.ideate.co.za/2007/07/29/asa-nails-iburst-ideate-sits-back-and-smiles-wryly/
http://helkom.co.za/newsviewer/local/4334/iBurst-speed-claims-not-allowed

As for accuracy of speedtest.net:
Any ISP that promotes the use of the above "test" to measure actual bandwidth throughput is actively misleading their subscriber(s).
Speedtest.net at best will test the connection from your device to their server (local) and from your ISP to "another" (international)

Review: http://forums.whirlpool.net.au/archive/939072
"Why are people using Speedtest.net to test their speeds? You know when you use that site to test, it actually tests the connection based on the speed and ability to download a test file off the server providing the Speedtest service. So you are getting the speed result of the server, and therefore is not your actual service speed."

I will try my best to shortly post some links to a few technical discussion documents that will verify this (with the company names redacted) , however I am dependant on the cooperation of others that are also of the opinion that this fraudulent practice should stop.

Regards & apologies to those I might have offended.
 
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Before the "emotional brand supporters" try to distract from the issue(s) at hand, let me state:

I utilise, Afrihost, Altech, BCS Net, Cybersmart, FNB Connect, iBurst, Telkom and Web Africa on a daily basis (in the past I have also utilised; MWEB, Vodacom, MTN, RSA Web, Gamco, etc. - given up on these, for a host of reasons) supplied either directly by the ISP, or from resellers like Open Web & TRL Tech and a few others I do not wish to mention as these forums disgust them, (with good reason I might add).

From the above, Cybersmart (no shaping, since my last test a month ago) and Web Africa (heavily shaped) are the best of a really bad bunch of ISP's (this is no compliment). I am of the opinion that most consumers and bushinesses are badly mislead into purchasing products that they do not understand, nor have they taken the time to investigate the true state of affairs and therefore they deserve the poor service offerings they receive. There is also a case to be answered by the ISP's concerned, as they are actively restricting or promoting inaccurate (false) information about their products. Then tech jargon is used like, shaped, throttled, prioritised (all the same) - however as some terms have a negative connotation some ISP's prefer to use terms like Bronze, Silver, Gold & Platinum which sounds much better, however it all the "same" - you are being cheated.

Lastly, I am not a "fanboy" of any ISP, however it frustrates me that many on this forum would accept everything that is presented by these ISP's as fact, without taking the time to obtain the true state of affairs and utilising the "herd mentality" and actually agreeing with the one that "shouts the loudest" and can post the highest level of insults, no matter what the actual facts indicate.

Further to the issue, I am actually trying to respond to (apologies for being long-winded):

Currently these ISP's are experiencing consistent throughput issues: Afrihost, Altech, BCS Net, Cybersmart, iBurst & WebAfrica - therefore, I would assume it is a Seacom related issue, that is yet again not to be mentioned.



The above statement is factually incorrect, check your facts.

Verify your actual international connection speed:
1. http://www.measurementlab.net/measurement-lab-tools#tool2 &
2. http://www.measurementlab.net/measurement-lab-tools#tool4 &
3. http://www.measurementlab.net/measurement-lab-tools#tool5

Review this:
http://www.measurementlab.net/resources

Report your ISP:
Once you have obtained the results; save the link, then you can lodge a case of false advertising here: http://www.asasa.org.za/Complaint.aspx; you will be required to include this link: http://www.afrihost.com/site/product/adsl_capped, mentioning the heading; "Unshaped Connection" & "** The speed of your connection is dependent on the speed of your Telkom ADSL Line. Up to 10mbps supported." as part of the proof of false advertising.

Example of successful case against another ISP:
http://www.ideate.co.za/2007/07/29/asa-nails-iburst-ideate-sits-back-and-smiles-wryly/

As for accuracy of speedtest.net:
Any ISP that promotes the use of the above "test" to measure actual bandwidth throughput is actively misleading their subscriber(s).
Speedtest.net at best will test the connection from your device to their server (local) and from your ISP to "another" (international)

Review: http://forums.whirlpool.net.au/archive/939072
"Why are people using Speedtest.net to test their speeds? You know when you use that site to test, it actually tests the connection based on the speed and ability to download a test file off the server providing the Speedtest service. So you are getting the speed result of the server, and therefore is not your actual service speed."

I will try my best to shortly post some links to a few technical discussion documents that will verify this (with the company names redacted) , however I am dependant on the cooperation of others that are also of the opinion that this fraudulent practice should stop.

Regards & apologies to those I might have offended.
So you are saying Cybersmart and WebAfrica are the two. My Q to you is - have you used uncapped accounts from those two heavily? I'm curious to see when and how their shaping kicks in. I'm burning over 200Gb a month on an MWeb uncapped account and am wondering how those two would stack up by comparison.
 
Wow thanks so much for taking the time and writing the 'long winded' reply, I will go through the info posted. Yes, I absolutely hate false adverts and being lied to, dont like taking things lying down, that is why this happens, cause people get screwed, they realise it, and decide to rather just move to different service provider instead of exposing.
 
@3d artist - just to clarify my OOK comment :)
OOK refers to TheLibrarian aka Libs - a forum moderator here. I was having a dig at him -
http://www.google.co.za/search?q=oo...s=org.mozilla:en-GB:official&client=firefox-a

Heh...
K, that aside, the link you posted earlier - I was uber impressed - is that your business?
Vrek, those renderings are something else.

Could you post the link again? Or would you prefer to remain anon (you can PM me if you like). I wanted to show someone at work.
Cheers
 
So you are saying Cybersmart and WebAfrica are the two. My Q to you is - have you used uncapped accounts from those two heavily? I'm curious to see when and how their shaping kicks in. I'm burning over 200Gb a month on an MWeb uncapped account and am wondering how those two would stack up by comparison.

Hi MDHNN

I generally try to source ISP accounts that have a higher probability of providing a consistent level of bandwidth throughput and do not utilise ISP accounts for the purpose of volume of throughput, therefore MWEB is not utilised.

As per the last throughput test conducted on:

WA (Red Africa Capped) - 0.36 Mbps @ R 200 / month for "10 Mbps access"
(Have applied for WA Consumer Uncapped, for testing purposes from the 1st of December, expect it to deliver same results as Red Africa Capped)
Altech (Consumer Uncapped, same throughput as Business Uncapped) - 1.2 Mbps @ R 650.00 / per month for "4 Mbps access"
Cybersmart (Value Gigs, direct Seacom no redundancy on SAIX) - will post

Posted figures from memory, will have to consult records, will repost.

Hope this helps.
 
The above statement is factually incorrect, check your facts.

Verify your actual international connection speed:
1. http://www.measurementlab.net/measurement-lab-tools#tool2 &
2. http://www.measurementlab.net/measurement-lab-tools#tool4 &
3. http://www.measurementlab.net/measurement-lab-tools#tool5

Checked facts, using afrihost free 1gb account

Http

http://tinyurl.com/6tqlcr7


Nntp

http://tinyurl.com/cf2ygzw

Review: http://forums.whirlpool.net.au/archive/939072
"Why are people using Speedtest.net to test their speeds? You know when you use that site to test, it actually tests the connection based on the speed and ability to download a test file off the server providing the Speedtest service. So you are getting the speed result of the server, and therefore is not your actual service speed."

:confused:
 
Before going with any ISP, ask them for a 1 week Trial.
 
I've had no issues with MWeb, friend of mine just signed up with TRLTech and he's being bounced backwards & forwards from BCS & Cybersmart accounts due to network issues.


I didn't quite understand that either, unless he was trying to point out something blatantly obvious. Speedtest.net provides a loose benchmark to test your connection speeds against others. If there are better benchmarks that test YOU to ISP to WWW then I'm not sure why he hasn't posted them.
 
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