New order not captured after 3 days :(

S

shauwn

Member
Joined
Mar 25, 2020
Messages
23
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5
Hi,

I am very disappointed :(..I went to the Telkom shop in centurion mall on Monday and ordered the R699 UNCAPPED SPECIAL.

Filled in all the forms but I had to email my payslip coz I didn't have it, emailed it at 17:45 same day (23032020) and was assured my order will be captured so I can track it. Nothing was captured, so I gave it a day, yesterday nothing still so I went back to the shop and the guy assured me he will do it (that was about past 14:00)..I check now under my profile and still NOTHING!!!

IT DOES NOIT TAKE 3 DAYS JUST TO CAPTURE AN ORDER, WITH THE LOCKDOWN I WANTED IT DONE COZ I NEED ACCESS TO WORK FROM HOME. I DONT KNOW WHAT TO DO ANYMORE AS I DONT WANT TO GO BACK AND REPEAT MYSELF
I DONT LIKE TO DO ESCELATE PEOPLE BUT I BELIEVE THIS IS UNACCEPTABLE !!!

SHAUWN
 
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I ordered an Iphone XS for R479 per month on their FreeMe 1gig last week and was "Pre-Approved". They debited the amount from my bank account but I dont have the phone is my possession. I called them today after so many call me back request i sent on their website from last week till today, with no response, and i got the same response. Order has not been fully sumbitted. How when you have debitted my account.

Went online to see if the order was under the tracking tab on my profile (cause i had a contract years ago with them) so i was able to still log on. Nothing reflects under the track tab. Mind you my Id number is linked to the profile so they should be able link it wth ease but Nothing
 
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