Hi all
Im a long time lurker of this lovely site .. I must say its a great site keep up the good work.
I simply had to share my latest fun and games that I have had with telkom.
Being a long time adversary of theirs .. and letter writer to newspaper their latest stunt has even had me gobsmacked.
We moved house two months ago .. prior to that I had cancelled my telkom internet . when we applied for new line i stated VERY VERY clearly I do not want their internet account I use a cheaper one .. (axxsess) no problem says Telkom .... Ist month comes .. no account , I leave it because we all know half asleep they are besides they were still phoning me daily to ask when when we would be at home for installation (they had already installed the line!!!) and I was having a lot of fun messing the techies around about installation dates and what not (after the line had been installed)
I get a very snotty phone call that our line is going to be disconnected and I phone them it takes the entire morning to get through by which time im fuming !!! they had the address wrong .. no problem they fax through my account and lo and behold what do I see ??? yep telkom internet .... i pay my account less the telkom internet which i didnt ask for and dont want .. and they are happy and im happy.
Monday I get a call .. "your line is to be disconnected "" I blow several fuses and spend 4 hours speaking to several useless people about the dispute I have logged !!!! no problem says x y z no of whom can speak or understand English .. I relax knowing my problem has been dealt with .....
This morning as is usual I make my coffee and toddle over to the pc to read the news ... and ....... no connection ??? puzzled i check the router , and then the phone !!!! The sodding %$%^%$ have disconnected my phone over a lousy R230.87 for a service provider i didnt want , and didnt ask for !!!!!!!!!!!!!!!!!!!!
It has taken me entire morning to sort this blasted mess out !!!
They did however tell me that my dispute has been resolved and the credit shows on next months account ... but they cut my line now !!!!
I wonder who I can bill for the hours I have spent sorting this out ??
ARRRRRRRRRGGGGGGH
Im a long time lurker of this lovely site .. I must say its a great site keep up the good work.
I simply had to share my latest fun and games that I have had with telkom.
Being a long time adversary of theirs .. and letter writer to newspaper their latest stunt has even had me gobsmacked.
We moved house two months ago .. prior to that I had cancelled my telkom internet . when we applied for new line i stated VERY VERY clearly I do not want their internet account I use a cheaper one .. (axxsess) no problem says Telkom .... Ist month comes .. no account , I leave it because we all know half asleep they are besides they were still phoning me daily to ask when when we would be at home for installation (they had already installed the line!!!) and I was having a lot of fun messing the techies around about installation dates and what not (after the line had been installed)
I get a very snotty phone call that our line is going to be disconnected and I phone them it takes the entire morning to get through by which time im fuming !!! they had the address wrong .. no problem they fax through my account and lo and behold what do I see ??? yep telkom internet .... i pay my account less the telkom internet which i didnt ask for and dont want .. and they are happy and im happy.
Monday I get a call .. "your line is to be disconnected "" I blow several fuses and spend 4 hours speaking to several useless people about the dispute I have logged !!!! no problem says x y z no of whom can speak or understand English .. I relax knowing my problem has been dealt with .....
This morning as is usual I make my coffee and toddle over to the pc to read the news ... and ....... no connection ??? puzzled i check the router , and then the phone !!!! The sodding %$%^%$ have disconnected my phone over a lousy R230.87 for a service provider i didnt want , and didnt ask for !!!!!!!!!!!!!!!!!!!!
It has taken me entire morning to sort this blasted mess out !!!
They did however tell me that my dispute has been resolved and the credit shows on next months account ... but they cut my line now !!!!
I wonder who I can bill for the hours I have spent sorting this out ??
ARRRRRRRRRGGGGGGH
