New User Tribulations

ClockworkOrange

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Well, I have decided to go with iBurst after all.

When I first wrote on the forum couple of weeks ago, I was asking for the advice on Telkom's ADSL 192 package. Eventually, after several days of negotiations with a Telkom employee in Durban (sic!), who could not even locate my Johannesburg suburb in their system, I decided that it was not worth the effort and told them to shove it. So iBurst was the only other option, or so it seemed.

So far after 5 days of using iBurst, I must give it a measely C+, which is not much in terms of modern broadband services, but hopefully potential is there.

On the plus side:

+ The customer support was so far very good, my modem was (admittedly after a nudging phonecall) delivered to me very promptly;

+ no Telkom landline connection, which means even thunderstorms are not an obstacle to being on-line but ... [see the minus part];

+ so far definitely an improvement over my old dial-up connection, estimated at about 5 to 8 times faster than dial-up;

On the minus side:

- service is very erratic, sometimes it's flying, sometimes (like right now as I write this message I get a time out on every 10th-15th ping) it's just not there - dead for a few minutes at a time. During thunderstorms or bad weather signal is all over the place, which renders the abovementioned plus sign practically useless.

- speeds are nowhere near what was advertised - supposedly 1MB/s burst rate. On my best day, which was the second day after I installed iBurst, I had sometimes download speeds up to 50-60 kBytes/s, but only in download manager going through multiple streams. Browsing almost never got above 20-25kBytes/s. I have never seen speeds of 120+ kBytes, as some people mentioned on the forum, even though the modem shows full signal. Since then both downloads and browsing speeds have decreased dramatically, last couple of days I was battling to play online poker and Neveron - both not very high network intensity games, neither requires low latency too. I hate to see what happens when I try Blizzard game servers ...

- impending cap is also obviously a minus. For those who want to monitor their network usage, here is a nifty tool calculating all traffic - Magitime 6

http://www.geocities.com/magistone/

- lack of definite instructions on MTU/RWIN settings from supplier, again like most people on the forum I had to come up with my own calculation (MTU 1432, RWIN 64032 for those who keep scores :)

Bottom line, they still have a long way to go to achieve the advertised goals, although the good signs are there and there is room for improvement. Thanks for all other posters who supplied technical info and tips/tricks.
 
welcome to the tightrope that is south african broadband, sometimes the view is good and sometimes we fall off and die a horrible death
 
Mbps / Kbps / KBps

Excusing my ignorence, but isn't the speed supposed to be 1 megabits per second (Mbps) which roughly equates to 1024 kilobits per second (Kbps).

KBps would then mean KiloBytes per second which would be reported as much lower than kbps.

Reason I ask is that doing the speed test on TelkomSA website it reported in both KBps and kbps.
Initially I also was not satisfied with the download rating reported by the download managers I use as I felt it should be closer to 1000 KBps instead of the 20-30 KBps.

Clarification would be helpfull.
 
PeeVee it depends where you downloading and a whole bunch of other things. With multithreading which DOES work... I downloaded something at about 90KB/s multithreaded from some international site. Local seems to do just fine without multithreading.... but yeah like I said... depends where you downloading from. :)
 
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1 Mbps = 1024kbps = 128 kb/s

Seeing as 90% is considered true bandwidth, 1 Mbps (1024kbps) will give you 115.2 kb/s, that is twice as fast as 512kbps ADSL
 
I agree,

I have had downloads from Microsoft come down at 40+ KBps (single thread) while some local sites only average at less than 10 KBps in multi-thread, but the reason why is a different discussion, which if memory serves me right is allready a subject in another thread.

to get back on track, I think the confussion on my side and I think on ClockworkOranng side comes from the difference between Kbps and KBps. Can you clarify?

As I said, once the differentiation between the two is understood then one realises that IBurst is not so bad after all.

The Telkom packages are all donated in kbps notation.

Regards,
 
I would really love to understand the technical reasons for the erratic performance. I wonder if its just the inherently noisy wireless environment or problems with the technology itself (MW and iB).

Well sighted 802.11g seems pretty stable?
 
since they stopped p2p, ive had no issues with iburst, its flying
 
no it isn't, its shaped, and its only shaped to 64k but can peak over, I have like 50 messages in my private messages inbox that would disagree with you.
 
<rant> After spending 8 years living in Aus and having my 1,5Mbit connection with 80GB download allowance (ONLY DOWNSTREAM IS METERED) I can tell you broadband in South Africa sucks. I have seen many Telkom DSL connections that have been just as unreliable as iBurst for a lot more money. Unfortunately all the grapes on the broadband bunch in South Africa are rotten. The iBurst CSR's at their call centre are incompetent, and they have NO note taking system meaning you had better make a record of who you spoke to. I used to work for the second largest ISP in Australia, and by comparison, the levels of customer service and network standards here are third world AT BEST. We have a long way to go to catch up with the rest of the world. It is time the consumers in this country stopped being so apathetic and banded together and refused to pay what these thieves are demanding.

Just to give you an idea of what I had, my account was $149 a month R715 a month. I had 80GB of download, static IP address, free RDNS entry so I could host a mail server, 5 mailboxes and on a 1,5Mbit connection, and free peering between users on the same network. You can now obtain 8Mbit connections there for a hell of a lot less than we're paying here.

I think that lately the iBurst service has been a lot better than when I first started in Feb. I have had downloads kicking in at 110KB/s, however they have shaped P2P to a lot less than 64k. I am having to use proxies to get anything decent out of my torrents. And then from April fools day a 3Gig cap :-( I really hope they are releasing a 7,5GB plan and I hope it is not going to be some rude price. </rant>
 
really broadband in south africa sucks? gee i had no idea, you know being a simple dude never to have gone to the great australia
 
Huh?

We need these kind of reports, dont we? I think it's quite an asset to the forum getting these kinds of feedback. There are so many eyes on the forum.

So what's with you slimothy? :confused:
 
slimothy said:
really broadband in south africa sucks? gee i had no idea, you know being a simple dude never to have gone to the great australia


Never argue with an idiot, they drag you down to their level and then beat you with experience.
 
I suppose an update to the original thread is in order.

Since the Olivedale b/s was implemented, my fears and doubts about signing 24 month contract had certainly been relieved to a great extent. I have full signal, even in bad weather and when I move the modem around (previously, just slowly moving modem around the room, caused significant degradation of signal). Speeds have improved dramatically, I have started seeing those magical 120KB/s that others talked about, and sometimes even more, obviously depending on the website. Browsing is very fast, Telkom HTTP speed test gave me 141KB/s.

Latency also improved, 62ms is the pretty standard average these days.

It looks like the coverage is the issue no.1 with iBurst implementation, if you have good network coverage, it's definitely worth it. Obviously, as more and more users sign up to the service, I will undoubtedly see degradation in some areas. But so far so good, colour me a happy customer.
 
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