Newb fiber help

Still nada... want some screen caps of IPconfig or a pic of the CPE itself to help troubleshoot?
 
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Taladas20 said:
Still nada... guy some screen caps of IPconfig or a pic of the CPE itself to help troubleshoot?
Click to expand...

Can you come hop on to our live chat please, from our website? Much easier to liaise that way. Your actual Vuma link is down...
 
OK guys.

DJ finally got me online!! It seems the Vuma CPE are not only very finicky but the way Vuma has done some stuff on their side
is also pretty stupid.

If you guys check at the CPE it has multiple LAN ports underneath and being the collector of some old Openwrt enabled routers
i figured i could dust em off and have some routers act as repeaters by hooking them to one of the multiple ports underneath.

NOPE!! You are limited to one... that one is where you connect your router and have that distro your connection.

Being the moron that I am, i connected my laptop directly to the CPE and DJ *for the time being assigned my laptop an IP*.
So pretty much my laptop is the only thing that can use fiber at my pad for the moment.
I will hook up my big ass wireless router to the CPE this weekend and go through the entire process again.

This is a HUGE shortfall on Vumas side IMO.

Now with that being said... I can not give higher praise for the patience DJ has shown me.
He guided me through the process via Crystalweb chat and slowly but surely we figured out what was going on
and after he whispered some magic to the CPE, i was finally able to be greeted by Google.

So this weekend we will go Round 2 and get my router assigned.

Once again, thank you DJ.
You guys can take my money any time :)
 
Taladas20 said:
OK guys.

DJ finally got me online!! It seems the Vuma CPE are not only very finicky but the way Vuma has done some stuff on their side
is also pretty stupid.

If you guys check at the CPE it has multiple LAN ports underneath and being the collector of some old Openwrt enabled routers
i figured i could dust em off and have some routers act as repeaters by hooking them to one of the multiple ports underneath.

NOPE!! You are limited to one... that one is where you connect your router and have that distro your connection.

Being the moron that I am, i connected my laptop directly to the CPE and DJ *for the time being assigned my laptop an IP*.
So pretty much my laptop is the only thing that can use fiber at my pad for the moment.
I will hook up my big ass wireless router to the CPE this weekend and go through the entire process again.

This is a HUGE shortfall on Vumas side IMO.

Now with that being said... I can not give higher praise for the patience DJ has shown me.
He guided me through the process via Crystalweb chat and slowly but surely we figured out what was going on
and after he whispered some magic to the CPE, i was finally able to be greeted by Google.

So this weekend we will go Round 2 and get my router assigned.

Once again, thank you DJ.
You guys can take my money any time :)
Click to expand...

There's a MAC-binding to a VLAN IP, which the DHCP flush and clearing is, well, not actually clearing. I believe we have solved the issue and made config changes, as well as worked with Vuma to make sure it doesn't happen again.

Very happy you are up and running, and this should now be a simple issue to address in future. Thank you for your patience as well during this diagnostics process...
 
Spotted one other issue here that we have fixed up with Vumatel.

If anyone is for whatever reason disconnected just let us know and we can now very simply solve the issue in all likelihood...
 
Really heartening to see the activity and learning that has taken place here. The beautiful process on paper has been "tested" and fixed, Kudos to CW ......:D

Now to get customers to RTFM first ..........;)
 
DJ, from a fibre provider POW, how would you rate the service from VUMA?

We hardly ever hear how the ISP's feel about different fibre providers.
 
DERoestorf said:
DJ, from a fibre provider POW, how would you rate the service from VUMA?

We hardly ever hear how the ISP's feel about different fibre providers.
Click to expand...

Tough question. I think that if any ISP has an issue it should be addressed with the fibre provider using the private channels afforded to the ISP rather than to discuss them in public. These sorts of challenges are daily occurrences for all ISPs (and in fact for all businesses) and addressing them in a public space is neither beneficial for the relationship, nor does it benefit the end user necessarily, unless a fundamental issue exists for which public disclosure is the best resolution process, or the issue is in the public's interest.

I hope you understand from our perspective on that...
 
DJ... said:
Tough question. I think that if any ISP has an issue it should be addressed with the fibre provider using the private channels afforded to the ISP rather than to discuss them in public. These sorts of challenges are daily occurrences for all ISPs (and in fact for all businesses) and addressing them in a public space is neither beneficial for the relationship, nor does it benefit the end user necessarily, unless a fundamental issue exists for which public disclosure is the best resolution process, or the issue is in the public's interest.

I hope you understand from our perspective on that...
Click to expand...

Yeah, do understand. Makes sense. :D
 
daniellgr said:
Really heartening to see the activity and learning that has taken place here. The beautiful process on paper has been "tested" and fixed, Kudos to CW ......:D

Now to get customers to RTFM first ..........;)
Click to expand...

What manual? :D
 
DJ... said:
What manual? :D
Click to expand...

heh heh!:D

But to start with, it would be the info provided on your website about applying and installing a service! Seemed pretty clear to me what to do ....

Probably works with 99% of non-techie people I bet. It's the techies who have the problems, because they tend to try and second guess the processes ( because we know how to suck eggs) and then trip themselves up ....
 
daniellgr said:
heh heh!:D

But to start with, it would be the info provided on your website about applying and installing a service! Seemed pretty clear to me what to do ....

Probably works with 99% of non-techie people I bet. It's the techies who have the problems, because they tend to try and second guess the processes ( because we know how to suck eggs) and then trip themselves up ....
Click to expand...

This is far easier said than done. In the case of Vumatel it's a straight plug and play, or should be, but you then have some instances where a client is plugged in to Vumatel CPE, while plugged in to a router, with that router connected to the Vuma CPE, while connected wirelessly to the same router. The only way to know this is to run diagnostics with them and for them to share screenshots or other info with us. Many people don't have the time to do this or don't want to, and it's not an easy process thereafter. At what point is the internal LAN configuration and the custom home networking setup, the responsibility of the ISP? i.e. if you plug in a repeater and it doesn't work, do you call your ISP? If you plug in a new router and it doesn't work, do you cal up your ISP?

To be frank, no. We are not the outsourced support departments for router manufacturers. We tend to go the extra-mile and try to assist, but ultimately the home networking setup is one's own baby and should never be the responsibility of an ISP, for very good security and non-security related reasons...
 
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That is what the quick guide is for .....


But then we (customers) need to read the guide .... (RTFM)
 
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For the sake of completeness, where IS the "edge" as far as CW is concerned with a Vumatel FTTH system?

Where does Vumatel's responsibility stop and yours start?
 
daniellgr said:
For the sake of completeness, where IS the "edge" as far as CW is concerned with a Vumatel FTTH system?

Where does Vumatel's responsibility stop and yours start?
Click to expand...

Same as any other provider like Telkom. Vumatel are responsible for the line being up and working in expected condition. The ISP is responsible ensuring that the data works over this connection, which involves various interconnects and configs on the Vumatel network/interconnect point, and CPE and for the core network that it breaks out on to. The end user is responsible for making sure their house has coverage to all corners, or just one corner, or adding a firewall, or adding a second device, or connecting your phones etc.

An ISP doesn't have insight into your internal LAN. To do so would mean opening it up to the WWW which is ill-advised. We therefore cannot control it, nor even see anything about it. So if you buy a router and it is supposed to be plug and play but isn't, it's very difficult for us as an ISP to support every model and make (but we try when possible) to assist with your internal LAN config. However if an ISP says "sorry, but we cannot assist with the configuration of your specific home network" that is surely understandable. We do not want that responsibility; we've not billed for this outsourced service because it's not offered; and we have no reasonable way to do so without physically sending someone to your house. We could offer this, but it's a dying industry considering the plug and play nature of routers these days, and will only mean we'd have to charge even more for the services we offer you, so everyone pays for a small minority's benefit.

In my house for example there are a number of devices that no ISP could reasonably be expected to manage or advise on, and there's no way to know if someone has a complex or simple setup. If someone enquires about a simple setup, we'll try to assist if we're not swamped. If someone asks us to walk them through port-forwarding on their router, that's a question for the manual or the manufacturer's support. If someone wants to know how to VLAN his network into separate "areas" with multiple SSIDs on the wireless front, as well as combine a firewall and managed switch with support for IOT on separated wireless spectrum, that's a silly question for MyBB or the responsibility of a company he/she employs to set this up or quote him on. If someone says that every time their kid downloads P2P their gaming is impacted, we'll suggest QoS on their side. We cannot walk them through doing that, step by step. FYI, that's one of QoS where your ISP can do this for you (if you pay them to do so) or where for example a shaped product has proper QoS priority so that gaming traffic goes first out the door. One can do this on a product-level to ensure that you don't have to on your end...
 
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