Newb fiber help

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Taladas20

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Sup guys

Fiber is installed, crystal web just activated my account and i can see im activated on the vumatel portal.
Speedtest on the portal shows me getting 20mbit.

I have one problem.... i cant actually surf the net, at all.

My laptop is hooked up directly to the CPE and aside from accessing the portal i cant do anything else,
cant even ping google.co.za

Any help would be rad
 
Best would be to log on to the crystal website and use their on line chat service or log a fault.
Give them first bite at this cherry .... got to be something in the service setup that is either still to be done or is wrong .....

www.crystalweb.co.za/

Look at the CW thread for ADSL , send a PM to DJ ......
 
Last edited:
Taladas20 said:
Sup guys

Fiber is installed, crystal web just activated my account and i can see im activated on the vumatel portal.
Speedtest on the portal shows me getting 20mbit.

I have one problem.... i cant actually surf the net, at all.

My laptop is hooked up directly to the CPE and aside from accessing the portal i cant do anything else,
cant even ping google.co.za

Any help would be rad
Click to expand...

I know once you have been connected by VUMA, you use the portal to sign up to the provider of choice. Once you have chosen that provider on the portal, about 15 minutes later your internet is active.

Everything is done through the VUMA portal.
 
Well to be on the safeside i just switched the cpe off and on at the plug.
Now i cant even access the vumatel portal.

Under network stats it says im connected to an unidentified network *no internet access*
Under ipv4/6 i got absolutely nada, with no packets being received.

Connected my other laptop to the CPE via another LAN port... same thing.

*rib cracking sigh*
 
I've now seen this with 2 Vuma clients in the new area. From our side the provisioning is done and config is done. But for some reason the Vuma CPE won't initiate a connection to our DC.

I've been in discussion with the guys at Vumatel about this to fix up. Can you PM me your full name and email so I know who you are, as forum pseudonyms don't allow me to make any reasonable guesses...
 
DERoestorf said:
I know once you have been connected by VUMA, you use the portal to sign up to the provider of choice. Once you have chosen that provider on the portal, about 15 minutes later your internet is active.

Everything is done through the VUMA portal.
Click to expand...

Correct, but we have to manually provision as Vuma auth is rather odd. Vuma assigns an IP from our address pool, and we then manually provision against that IP on our side, with Vuma supposed to hand-over the traffic on our side where we break-out to the internet. Knowing where the process is failing is nigh on impossible as the servers don't announce along the path.

Most customers have zero issues but there are 2 now we know of (with this one) where the config does not appear correct on Vuma's side...
 
DJ... said:
Correct, but we have to manually provision as Vuma auth is rather odd. Vuma assigns an IP from our address pool, and we then manually provision against that IP on our side, with Vuma supposed to hand-over the traffic on our side where we break-out to the internet. Knowing where the process is failing is nigh on impossible as the servers don't announce along the path.

Most customers have zero issues but there are 2 now we know of (with this one) where the config does not appear correct on Vuma's side...
Click to expand...


I might not use you for internet... but your customer service is bloody spot on. That's what I, as a consumer, like to see; a company taking the initiative and also letting the rest of us know a)how the system works, and b) that you are actively helping the customer.
 
Im super impressed with service support so far but i have yet to actually use the service :P

Hopefully its not a serious issue and it can be resolved.
Had fiber installed at the house for 2 days and cant use it, my souls earns to see those low latency pings
 
daniellgr said:
here is the FAQ link on the Vumatel website ....https://vumatel.co.za/faq-2/

BUT IF you organised the link through CW That should still be the best place to get help.
Click to expand...

We're assisting directly. We take responsibility for the client's connection, so we need to get it back up and liaise with Vumatel to resolve any issues if they exist on our side.

It's tough to properly diagnose but I'm personally managing this so should have some feedback shortly for the client...
 
Taladas20 said:
Im super impressed with service support so far but i have yet to actually use the service :P

Hopefully its not a serious issue and it can be resolved.
Had fiber installed at the house for 2 days and cant use it, my souls earns to see those low latency pings
Click to expand...

It's definitely a config change that needs to happen, either on our side or on Vuma. I am liaising with them directly - please keep everything plugged in as is without any reboots or changes unless we ask, and I'll keep you in the loop as we go...
 
OK, enjoy your Nandos.

I think we found the problem. When you get home, you should be able to switch on and it should all be working.

Let me know please...:)
 
Just as some feedback, it appears there was an IP conflict which we remotely managed to resolve and we reprovisioned again without any conflict.

I'm updating error-handling with the devs to account for something like this in future so we can address before it poses a problem...
 
I just whatsapped my brother to check, he says no traffic yet.
Will let you know if anything changes
 
Just got home, CPE is on.
Power led is blue, FX light is red

Brother said no one has touched it since i left
 
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