No 8ta 3G connection since Monday & ZERO support

T

tniland

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So I haven't been able to connect to the 8ta 3G network since Monday morning (in the Rivonia area). I've sent numerous emails to [email protected] and been in contact with the 8ta rep on Twitter... But apart from the first (standard) response requesting more information, there has been ZERO feedback from 8ta.

I'm hoping the MyBB 8ta rep will see this and actually do something about it.
 
8ta = Telkom = don't expect any support in reasonable times
 
eish, i wish i didnt read your post earlier on, my 8ta now is stuck on edge for the first time in months, im in the nigel area! it frustrating isnt it!
 
8Ta sucks

I am in Honeydew Manour and the same is happening now with my connection. For the past 2 days 0% signal and only connection on edge. WTF is happening??:mad:
 
So [email protected] and the 8ta rep on MyBB eventually got back to me on Thursday (after much shouting) to say that someone from "Networks" (I think) would call me. I'm still waiting.

My colleague logged a query (re his broadband modem) with Vodacom on Monday and by Tuesday 11:30 two technicians were on site. Now THAT is customer service. Just saying...

I wish I could tag the 8ta rep on this post.
 
Last edited:
Despite above, (see any other thread on 8ta) 8ta has screwed the cat again.

Could I suggest that we all make the effort to visit 8ta's Facebook, Twitter etc pages and post our views as I just did.

http://www.facebook.com/8ta
 
1e433_ORIG-The_Troll_is_Strong_in_this_one.jpg
 
Also used hellopeter and plan to cause as much havoc as possible for 8ta.
 
ld13 said:
This is not the way to go about it m8.
Click to expand...

When I checked the 8ta FB page I noticed that a very good mate works for them so I gave him a ring, this course of action is the best plan as (in his words) "every time a technical team go out to solve one subscriber issue (normally by juggling cell tower configs), they create a new wave of problems".

His explanation also accounts why up until Monday, my connection seemed fine.
 
Can't surf. Been trying for more than 10 minutes. Eerste river. Cape town.
 
Spamming worked wonders (Sheila someone or other mailed me after FB, HELLOPETER, TWITTER, TELKOM SUPPORT 8ta support and a few others had been "spammed".

To the others that followed my lead, thank you, we are the reason that 8ta is up again (hope it lasts).
 
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