No connectivity

D

DarkDenim

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I can login but there's no connectivity, hence no Internet access. Anyone else?
 
Hi, no connectivity in cape town (plumstead) this morning and im using my vodacom 3g to connect at the moment.
 
Just phoned the help line: National network fail. No estimate of when it will be back up.
 
Still down?

Anyone back online yet? Paying R2 / Mb to see the web over 3G on a 10" screen on my netbook is getting old now...
 
They have a problem with one of their towers and it is being worked on. Oh, I reported the lying douchebag at N1 City for lying to customers.
 
One of their towers has taken the whole country offline? Aargh. The guys on the help desk often seem to be the last to find out what's actually going on. I remember when SEACOM actually was offline (the first time). International connectivity was crawling while local was perfect and this guy was trying to tell me to change my DNS settings that had always been set automatically and always worked. Hahaha. I phoned him later to inform them that the biggest pipe they have to the outside world was broken. That's why I always come here to find out what's going on now days.
 
Last edited:
rph72 said:
They have a problem with one of their towers and it is being worked on. Oh, I reported the lying douchebag at N1 City for lying to customers.
Click to expand...

He/She probably thought they were being clever because they knew what Seacom was
 
Same problem, no connectivity; wan port doesn't get assigned an IP.
Funny thing though, switched to using vodacom 3g and guess which mail arrives 1st; Neotel statements; shoddy service in general, but you still have to pay.
 
[)roi(];4508796 said:
...and guess which mail arrives 1st; Neotel statements; shoddy service in general, but you still have to pay.
Click to expand...

Just got my Neotel statement too. Had to laugh. Ok, it was a bit of a forced laugh.
 
no matter what the helplessdesk say, this is not a single tower affecting the entire network issue. It's more likely the problem is related to the server that provides wan ip data (dhcp). This could be failure of the server and/or the network link to this server.

The (always) extended durations with fixing problems is a reflection on the lack of experienced network engineers, the frequency of failures is a reflection of the poor design -- one of the key reasons why most corporates still choose not to use neofail.
 
Good Day all.

Neotel apologises for a network fault affecting Internet access for its wireless subscribers between 5 am and 1 pm on Saturday 14 August 2010. Voice services and all optical fibre services were not affected. Power system and router faults occurred on two separate firewalls resulting in wireless subscribers in Johannesburg, Pretoria, Cape Town, Durban, Pietermaritzburg and Port Elizabeth being unable to log in or connect to the Internet.

Neotel is committed to ensuring high service availability for all it subscribers, and continues to invest in infrastructure and expertise to minimise the occurrence and duration of network faults. Neotel's national and international Tier 1 Internet infrastructure operates at very high availability, witnessed by the fact that Neotel's Internet services were unaffected by the recent six day SEACOM outage. Following the recent commissioning of the EASSy submarine cable, Neotel will be adding this route to further increase performance.

Thanks
Hugo
 
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