Yes, a must-have.
Thursday I called my cellphone service provider. Had to listen to about 2 minutes worth of "How wonderful we are" and then:" please wait, you call is important to us" for about another minute. In the end they did not want help me saying it was MTN's problem and that I should call them directly. This call (almost 8 minutes) was NOT free.
I then called MTN, who's call was free, who told me that the problem was my service provider's responsibility. So back again to A** which said:"Sorry, you need to provide proof (another 5 minutes). Please send us a fax with your complaint". Problem is I don't have a fax machine or telephone line as I am completely wireless.
It seems like certain services are a money spinners for 'them'. MTN charges me R1.65 to get my ProCall balance, but I can listen to voicemail for hours. Infact I use my voicemail to check my custom equipment's EMI susceptability by dialing 100 and shoving the cellphone into the circuit box
Maybe Vodacom should place the balances and client data on a quick to load page. Less bytes, less time, less money. As I have suggested earlier they might email the info once a day in a small text only email like Telkom.
I would also love it if MTN had a service like that. They billed me R90 for 10MB. I only use my cellphone for occational small emails and MSN Net messenger. They claim, on the bill, that were instances where I was constantly connected for 48 minutes, downloading data at the theoretical maximum limit of GPRS (57bit/s) (while I was sleeping).
I vote that all critical information be made available and for free as well
VMS