No internet for almost a month

Debbiec

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Joined
Aug 21, 2020
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I connected with rain mid July on LTE. Worked half month then no internet. Have logged numerous emails and no help. No call centre assistance. Has definitely been paid and I urgently need some help please
 
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I connected with rain mid July on LTE. Worked half month then no internet. Have logged numerous emails and no help. No call centre assistance. Has definitely been paid and I urgently need some help please

How are you posting this message then?
 
@Debbiec: Why don't you look at one of the alternatives such as one of the Telkom LTE bundles or one of the MTN Fixed LTE bundles from Afrihost (you need a specific router to access this service)? If you choose one of the Telkom 61-day prepaid bundles you can use it over two months instead of paying more for a smaller 31-day bundle. The Telkom bundles start at R99pm for 5+5GB and the MTN Fixed LTE bundles start at R199 for 30+30GB. I have been using one of the MTN Fixed LTE bundles for the last six months and it has performed very well. I was a Rain customer until the service deteriorated and I was forced to move away.
 

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Definitely this.
Rain are constantly failing SA. I love competition but get the product right or don't offer it.
@Debbiec: Why don't you look at one of the alternatives such as one of the Telkom LTE bundles or one of the MTN Fixed LTE bundles from Afrihost (you need a specific router to access this service)? If you choose one of the Telkom 61-day prepaid bundles you can use it over two months instead of paying more for a smaller 31-day bundle. The Telkom bundles start at R99pm for 5+5GB and the MTN Fixed LTE bundles start at R199 for 30+30GB. I have been using one of the MTN Fixed LTE bundles for the last six months and it has performed very well. I was a Rain customer until the service deteriorated and I was forced to move away.
Thanks for your reply. With kids studying from home and online classrooms. Working from home online after hours and netflix I really need an uncapped option. I had webafrica 200 gig but found that finished very quickly when streaming online. Looking for best cost effective uncapped option
 
Cost effective is the hard part but maybe you could consider Vodacom business - I don't suppose you run a business from home?
I do real estate so work from home in the evenings so I pretty much do. Catch up on emails. Search for new properties etc
 
Thanks for your reply. With kids studying from home and online classrooms. Working from home online after hours and netflix I really need an uncapped option. I had webafrica 200 gig but found that finished very quickly when streaming online. Looking for best cost effective uncapped option
If you want an uncapped option then you need to look at either ADSL or Fibre. Cheap uncapped LTE will never work in South Africa as the customers just abuse the service until it collapses. Telkom has some cheap naked ADSL plans that start from R329 per month (R199pm for the 1st 6 months) and don't require any additional landline rental.
 
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