No Internet :-(

[Charis76]

I got home from work today to find our power was off from 8am to 5pm. My PC and modem had been on when the power got cut. Upon rebooting I was not able to connect and eventually got so frustrated I reset the modem. I am with mweb (Telkom line.), and am not able to get into the router web page if 192.168.1.254 but am able to get into the old Telkom router page of 10.0.0.2. It has basically reset all the settings, so I changed everything back to the mweb settings but am still not able to get online. Mweb guy tried to help but suggests I contact help desk tomorrow, however I will be at work and not in front of the PC so not sure how I will solve the problem! Anybody have any suggestions on what I can try? Could it be that my modem was damaged from the power cut?

 

[absynth]

Does not make sense.How many routers do you have attached to your PC as you are giving 2 addresses?

Also what router do you have and is it Telkom Branded?

Is your line syncing?

 

[Charis76]

I have only one router, but just tried logging into the old address I used to use when i was with Telkom out of sheer desperation. It is a Telkom modem, a giga762sx. I'm sure it's just some settings I need, but still very frustrating. On hold with mweb help desk now.

 

[The_Ogre]

I used to use when i was with Telkom out of sheer desperation. It is a Telkom modem, a giga762sx.

That's the default IP

Make sure your username and password is correctly entered into the router and that you've selected PPPoE

 

[MWEBHelp]

I got home from work today to find our power was off from 8am to 5pm. My PC and modem had been on when the power got cut. Upon rebooting I was not able to connect and eventually got so frustrated I reset the modem. I am with mweb (Telkom line.), and am not able to get into the router web page if 192.168.1.254 but am able to get into the old Telkom router page of 10.0.0.2. It has basically reset all the settings, so I changed everything back to the mweb settings but am still not able to get online. Mweb guy tried to help but suggests I contact help desk tomorrow, however I will be at work and not in front of the PC so not sure how I will solve the problem! Anybody have any suggestions on what I can try? Could it be that my modem was damaged from the power cut?

I have only one router, but just tried logging into the old address I used to use when i was with Telkom out of sheer desperation. It is a Telkom modem, a giga762sx. I'm sure it's just some settings I need, but still very frustrating. On hold with mweb help desk now.

Good Day Charis76, I have logged a technical call back for tomorrow morning.

Please let me know if you obtain a resolution during the course of today.

 

[Tim the Techxpert]

Hi There,
Usually the router address is 192.168.1.0 or 192.168.1.1 unless you changed it.

Did you come right with Mweb? I hope so.

Regards

Tim