No line installations on weekends???

M

michor

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I went to the canal walk telkom branch and applied for a phone line as well as adsl. I was told that I will receive an sms on the following Monday or Tuesday..... I got no such thing. I go back to the canal walk branch, ask for the status and they said it will be installed on the 22nd Jan. I ask if it could be moved to a weekend as there is no one there during weekdays. They just gave me a plain and simple No! I was a bit shocked. So that is it? The woman helping me wasn't pleasant to talk and was pretty rude and unfriendly so I asked the lady to cancel the order as I am not prepared to take leave and wait for a Telkom techie to arrive.

I'm not sure how a company can refuse to install land lines on a weekend when most people are available. It just shows that Telkom simply doesn't care about their clients. It's fine.... Telkom will not have any support from me.
 
:D strange my line was installed on a weekend ok :wtf: i was never home and when the tec got hold of me , i told him i~m only home after 19:00 or on weekends , so he told me he will speak to his manger , and that weekend my line was installed :whistle:
 
MickeyD said:
Not true, they do work on weekends.

Especially when they are missing the targets!!!
Click to expand...

Well the lady that spoke to me just said No and there's nothing she can do. Whatever... don't care. Don't really feel like hunting them down for it.
 
michor said:
I got two numbers. Not sure how it works.

14-29834

92200406A

MickeyD, are you a Telkom rep for these forums? Just curious.
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No. But posting your details here allows the official Telkom rep (TelkomZA) to follow up on what happened and to address the issue/
 
MickeyD said:
No. But posting your details here allows the official Telkom rep (TelkomZA) to follow up on what happened and to address the issue/
Click to expand...

If he was, I was going to have a good chat to him.
Upgrade phone on Thursday. they then cut it, to change the type of contract. Still down, after plenty emails, phone calls.
 
Well, ordered my line on 27Dec and still waiting. Was informed that they need to "change an underground cable" which they will do on 18 Jan (yesterday, Saturday). So they clearly do (or say that they will do) work on weekends.
 
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