No LTE on Galaxy s7 edge

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mikeraw

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Hi

i made an account in hopes someone can assist me or has had a similar issue.

I have the correct APN settings and have phoned vodacom customer care twice now. They were actually quite quick and the one guy very helpful but it seems whatever they are doing is not working for me.

I'm in a 4G area with everything set up to get 4G and I still never get anything more than H+.

I went to do a sim swap today in hope that would maybe solve the issue just in case the other sim was not compatible.

Can anyone please help if you know how to resolve this?

Thanks
 
Thanks for the response Ivanr

I have done that, so just waiting on a response
 
Wow thank you so much! It's working...finally some 4G

Thanks again Ockie
 
Sorry just another question...

I went into vodacom store yesterday to get a sim swap in hopes that it would maybe sort out the 4G, incase my sim was old or something...but I have yet to receive confirmation about the sim swap. I am still using my same sim and have paid for the sim swap.

I think the lady who helped me may not have put it through properly or something because surely by now I would have received an sms about it?

If it does eventually kick in and I swop over to the other sim will I need to sort out the 4G again?
 
^ Chances are that the Sim Swop didn't go through as you would get a message and shouldn't take longer than 4 hours to kick in. The 4G should stay on the system side through the swap and the apn on your phone should as well, provided it's there. So you wouldn't need to try set it up again.
 
Thanks for the reply

Yeah I called the vodacom store and it definitely hasn't gone through yet, so I asked to have it revoked.

I was told I would be called back to confirm what is happening but never got the call. I'm a bit irritated at how the sim swap unfolded considering I paid already.

As long as my sim is working and 4G is very much active I'm a happy customer despite all that. Ockie you were the real MVP in this situation though
 
mikeraw said:
As long as my sim is working and 4G is very much active I'm a happy customer despite all that. Ockie you were the real MVP in this situation though
Click to expand...

You are welcome. What is a MVP? It sounds like something your doctor would prescribe a cream for? :o lol

How about a speed test on your phone now running on LTE?
 
Ockie said:
You are welcome. What is a MVP? It sounds like something your doctor would prescribe a cream for? :o lol

How about a speed test on your phone now running on LTE?
Click to expand...
Most valued person?
 
No lte network

Hi , since i got my galaxy S7 edge i have not picked up lte network and i have called vodacom a few times and they have sent me lte settings but still have not picked up any 4g network , can you please help. Thanks
 
Solls said:
Hi , since i got my galaxy S7 edge i have not picked up lte network and i have called vodacom a few times and they have sent me lte settings but still have not picked up any 4g network , can you please help. Thanks
Click to expand...

PM me the cell number with the problem
 
Hi Ockie. Can I ask you to please look at my husband's number as well? He has been battling for 6 months now without 4g..
 
No lte on S7 edge

Hi,

I've had the same issue for 3months now and have been through the following steps over this period:

1. Confirmed APN settings
2. Confirmed LTE activation on account
3. Manual Network Selectionsecurity
4. SIM swop
5 Periodically waiting and rebooting after every change

Not really sure if I missed anything. I see that you've resolved a similar issue if not the identical one. Kindly assist me if possible as I am in a state of despair.

Thank you,

Fluxsphear
 
Ockie doesn't work for Vodacom anymore.

Maybe someone else can help.
 
Fluxsphear said:
Hi,

I've had the same issue for 3months now and have been through the following steps over this period:

1. Confirmed APN settings
2. Confirmed LTE activation on account
3. Manual Network Selectionsecurity
4. SIM swop
5 Periodically waiting and rebooting after every change

Not really sure if I missed anything. I see that you've resolved a similar issue if not the identical one. Kindly assist me if possible as I am in a state of despair.

Thank you,

Fluxsphear
Click to expand...
In your Vodascum account disable lte services. Then call their helpline and have them re-enable Lte.
 
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