No more ADSL, Telkom problems .. can someone please help

[OsireS]

Hi

Payed for my phone line / ADSL about 1 1/2 weeks ago and have been trying to call 10210 to confirm payment. The line has been busy for over a week now whenever I try to call it just doesn't go through . Is there any other way I can let them know my payment was made as they have now cut off my line

Sorry to post here its just I'm at the end of my rope ... everybody at Telkom says .. phone 10210.

 

[Maestr0]

I've experienced the exact same thing at one stage. I then phoned 10217 (business customers) and told them I was struggeling to get through to the residential line. they put me through to the right department and problem was sorted.

cheers

 

[Franna]

I had the same problem last week. The simple answer is to phone after hours. They then give you an option ( think it is '1' ) to check your balance / payments on the phone. Simply enter your main telephone number and ID number to get a summary of your account.