No Neotel internet

[bertvz]

I lost internet signal to my router and cell phone at the same time last week Tuesday. Neotel now me tells me that my router is faulty after a week! Limited connection on phone. Down load of 30MB file took more than an hour via portable hotspot option on cell phone. I dont believe Neotels stories. Any ideas?

 

[SideWinder]

bertvz,

You can do your own diagnostics as to where the problem may lie. From you PC/phone, first check IP address to see if you got one for DHCP. Usually a 192.168.0.X, except .1 & .2 (those are reserved or allocated to indoor and outdoor router).

If good, then ping .2....that should be your indoor router (just converts Ethernet into Wifi). If good, try ping to .1...this is the outdoor router.

If all good, you need to login to where you think the fault is. Try .1....Look at the menu and find the wireless section. See if the router says "connected", and what the signal levels of the LTE signal is. Look for things like RSRP, Q & I. They should have values like -70 dBm is good signal, < -100 dBm is bad signal, but should still provide connectivity.

If you can follow above, you should be able to figure it out. If not, google's your friend!

 

[bertvz]

bertvz,

You can do your own diagnostics as to where the problem may lie. From you PC/phone, first check IP address to see if you got one for DHCP. Usually a 192.168.0.X, except .1 & .2 (those are reserved or allocated to indoor and outdoor router).

If good, then ping .2....that should be your indoor router (just converts Ethernet into Wifi). If good, try ping to .1...this is the outdoor router.

If all good, you need to login to where you think the fault is. Try .1....Look at the menu and find the wireless section. See if the router says "connected", and what the signal levels of the LTE signal is. Look for things like RSRP, Q & I. They should have values like -70 dBm is good signal, < -100 dBm is bad signal, but should still provide connectivity.

If you can follow above, you should be able to figure it out. If not, google's your friend!

Thanks for response. They finally sent a technician after having spoken to someone in Head office and guess what nothing wrong with the router. When entering the password to change settings on the router an extra digit was added so it never connected! The fact that I pointed out to call centre technician that the option to connect was greyed out he said it did not matter! So I have a signal again although it being intermittent and oh so slow.