No network, no internet, no assistance.

[Shane2423]

@Rain. My internet has been down for almost a week now. Ive logged 2 complaints - no response. Ive called numerous times - no answer. What am I supposes to do now? My business relies on this internet. I have 2 packages with you guys. This is unacceptable. I paid R700 for my internet that's not working. I will be forced to change service providers as rain service is shocking.
Please advise me on what to do about this unnecessarily frustrating situation???

 

[rain_mobile]

Hi @Shane2423 please could you PM me with the email address that is linked to your rain account so that I can assist you further.

 

[Shane2423]

<email address removed by moderator>

 

[rain_mobile]

Thanks and thanks for that information, I have escalated the issue to my Networks Department who will contact you and assist you further with this issue.

 

[siraman]

No no no this is unacceptable from you Rain, and please don't tell me to move around with the wifi router as it's in the same place the last 4 months when I was getting sort of acceptable/respectable speeds (on the 24/7) around the 6Mbps(understanding that it's a up to 10Mbps service) but BELOW 1Mbps is totally unacceptable.I can't do my work as in trying to enter your website takes ages(5min or so I kid you not ). Are you guys throttling users or oversubscribed?

 

[ginggs]

Thanks and thanks for that information, I have escalated the issue to my Networks Department who will contact you and assist you further with this issue.

Thanks for not quoting the email address in your post. Please use the Report link at the bottom of the post so that personal information can be removed.

 

[rain_mobile]

My apologies @siraman for all the trouble you have been facing so far, could you please PM me with the email address that is linked to your rain account, so that I can assist you further.

 

[PsyLenT]

Thanks and thanks for that information, I have escalated the issue to my Networks Department who will contact you and assist you further with this issue.

I've had zero luck getting Rain's 'Networks Department' to contact me directly to assist with the same issues, despite numerous escalations from customer reps on support tickets for separate sim cards and accounts since 16 Sept.

 

[rain_mobile]

I've had zero luck getting Rain's 'Networks Department' to contact me directly to assist with the same issues, despite numerous escalations from customer reps on support tickets for separate sim cards and accounts since 16 Sept.

I do apologise for all the trouble you have gone through previously. Please PM me and I will get back to you directly and get this issue sorted out.