NO serivice on Telkom Mobile at midnight

K

kitkat+

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Hello Guys,

I am on the R50 for 500gb deal. I notice as soon as it hits midnight, I am not able to use
the service. It says "No service" in the router. This has happened to me for the past 2 weeks.
I am not sure what time it comes back up, but surely Telkom is up to some mischief.

Anyone get the same ?

Thanks
Kitty.
 
kitkat+ said:
Hello Guys,

I am on the R50 for 500gb deal. I notice as soon as it hits midnight, I am not able to use
the service. It says "No service" in the router. This has happened to me for the past 2 weeks.
I am not sure what time it comes back up, but surely Telkom is up to some mischief.

Anyone get the same ?

Thanks
Kitty.
Click to expand...

Reset the router.. Also if u the B315s router, update the firmware (online update) and then try forcing your router to use only the 2300Mhz band.. if that dont work try the 1800Mhz band..

Also login on the telkom website using the sim and check if you have the 500GB loaded
 
RedhotNeo said:
Reset the router.. Also if u the B315s router, update the firmware (online update) and then try forcing your router to use only the 2300Mhz band.. if that dont work try the 1800Mhz band..

Also login on the telkom website using the sim and check if you have the 500GB loaded
Click to expand...

I am going to do as you advise, but surely if this issue happens at midnight, it can't be the router. I am fine during the day, I am even
fine at 23:55.
 
kitkat+ said:
I am going to do as you advise, but surely if this issue happens at midnight, it can't be the router. I am fine during the day, I am even
fine at 23:55.
Click to expand...

Theres definetly a problem with your account.. Telkom may need to remove your data bundle and reload it on your account.. Seems its not switching to the night surfer mode or activating your data bundle correctly..

Call them and ask to speak to the team that handles data bundles or a technical specialist.. i doubt the normal call centre agents will understand what you talking about
 
I'm familiar with that, it's not unique to SIMs with that package. Telkom will often (by this I mean once in a while, but often enough that you'll remember the last time) do this, it's not always at midnight either. I used to experiece this long before that package was availabe, where there's no network for some time, sometimes for up to an hour, but usually just over 10 or so minutes. I've also confirmed that this affects both prepaid and postpaid SIMs, so it's not just your SIM being targeted with malicious intent, but I don't know why this occurs. A cool side effect on my side is that I usually get faster download speeds once the network is restored, I go from about 12Mbps to over 22Mbps, a speed I rarely see and it's sustained until morning too.

But in your case, if it happens that much in just 2 weeks, there might be some other issue.
 
Same here , you'll notice it always on the first day of a new month ... it's not malicious as you said , i think it's just a way for their servers to restore the usage over all their clients and "start fresh" for the month , however it doesn't just happen that one day of the month. I don't know the full reason behind this but you're not alone :) just ride it out , the longest i've waited is around an hour
 
Its just after midnight and again NO SERVICE.
Even reported to Telkom, they don't bother
 
kitkat+ said:
Maybe the sim card, but can't be the router, it works fine at 23:55. But no one wants to listen at Telkom.
Click to expand...

Buy a new sim from telkom with new number and load the 500GB bundle and test.. If it works fine, then problem with account and not SIM as it works before 12AM
 
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