Sign up with GoogleMariska2606
New Member
- Joined
- Jul 14, 2014
- Messages
- 2
On 1/7/14 I did an upgrade via Vodacom's on-line, to a Blackberry Q10 Flexi 150 for R289/month. On 3/7/14 I received an sms stating that my delivery was on its way. On 4/7/14 when I checked the status of my order on Ram's website it stated that I was unknown at the delivery address and was unable to get hold of on the number provided. I then phoned Ram to find out what delivery address and contact details they have as I have provided the correct details when I did the upgrade. The details they gave me was for the suburb of Benoni with postal code 1516 and a telephone number I do not know. I only gave my cellphone number and work number when I did the upgrade. Ram informed that I need to phone Vodacom to make arrangements for re-delivery. On 7/7/14 I phoned Vodacom for re-delivery. I spoke to Gomotso and she also confirmed with me that address as Benoni area postal code 1516.She asked me to reconfirm the address and telephone details which I did. She made me stay on the phone to confirm the correct details with Ram for re-delivery. She then confirmed with me that they will deliver the next day 8/7/14. I checked the status again on 8/7/14 on Ram’s website and saw the phone was send back to Vodacom. I phoned Ram to find out why they have done so as the correct details was confirmed the previous day. They told me the details was not confirmed. I phoned Vodacom again to find out why they have not confirmed the correct details. The lady I spoke to said that they first need to get the phone back and be sure the upgrade has been reversed before they can re-deliver. She told me I could only phone back on Monday 14/7/14.On Thursday 10/7/14 I received a sms stating that the order has been reversed and that my contract has been reset to the current status of R315 top up. On Saturday 12/7/14 I phoned Vodacom to find out what to do. I spoke to Angelo which said I need to speak to Tim as he is dealing with the order. He transferred me to the upgrades department and no one knew who Tim was. After numerous calls to Vodacom and being transferred up and down between departments I spoke to Andisa who said I need to speak to the on-line sales department and transferred me to Asiza. Asiza told me that there is nothing that Vodacom can do if the details have been supplied incorrectly on-oline. I told her that I have not supplied the details incorrectly and that the mix up came either with Vodacom or Ram. She told me she needs to raise an e-mail to admin and they will only attend to the e-mail on Monday 14/7/14 as they do not work over weekends. She confirmed that I have to wait for an agent to contact me and if the deal is still available I can reapply or I need to take something else. On 14/7/14 Admin phoned me and said they can’t do anything about what happened and they will let on-line sales contact me again to give me new deals. At 14:00 no one phoned me and I phoned on-line sales myself again. I spoke to Nomhla and told her the whole story of what has happened. She also told me that they can’t do anything about it. I asked her if it will be in any persons right mind to give details of an address for a delivery which they are not known at or give a number that they don’t even know. She was unable to answer me. She also confirmed that the deal was no longer available which I apply for and I won’t be getting this deal and I have to take something else, She also said that the Blackberry Q10 was out of stock and the suppliers has not informed them if they will get new stock or if the phone will be discontinued. So in other words if you do an upgrade or whatever on-line and a mistake comes in Vodacom can’t take responsibility as you have done this by yourself and you spoke to no agent. I asked her to speak to a supervisor which she then confirmed that Precious the Supervisor was busy on another call and she will phone me back. I asked her if she will be phoning me back today and she said she has to phone me back today. Well it is 19:49 the evening and no Precious has phoned me till now. I have no satisfaction with Vodacom and how this is dealt with. They are just throwing their hands up and say that they are not in the wrong and won’t even do a bit in helping out. At this point I have lost a deal that I correctly applied for and a phone which I really wanted. Vodacom will be losing a client shortly.
