Zarathustra
Expert Member
Greetings Current/Potential NeoTel Users,
After endless trouble with Telkom unable to provide reliable ADSL in our area, I decided, after much hesitation & wariness to sign-up with Neotel. The first three weeks which started sometime in August 2009, proved to be a viable alternative so as not to cancel the contract within the seven days, after which one is locked into the 24 month period.
The problems now being encountered with the lack of service (which is practically non-existent) provided by Neotel are horrendous, to say the least.
About two weeks ago, Base Station upgrades were being done during the day. This meant that one continually had to switch off the router for extended periods of time so as to reacquire a signal from a reliable base station.
Trying to find out the current usage is also very unreliable or impossible. When phoning the call center, one is told that the systems are too slow or offline and no usage figures can be given and the recommendation is to send an e-mail to [email protected]. I’ve sent three e-mails over the past month & only one was answered.
This week has been a nightmare as there appears to be a problem on the Neotel network after the hop from the IP address, 41.160.2.65. I’ve contacted the call center regarding the problem and was told that there was no problem on the Neotel network and that it was functionally optimally, whatever that may mean. I was assured that my concern would be escalated and since support functioned 24 hours, I would be contacted regarding the feedback.
It is now a day later, no call, no e-mail & the call center number, 080033636, is permanently engaged. I tried phoning 0115850000 and asked to be put through to technical support, this just rings endlessly and no one ever answers.
My conclusion and warning to people considering implementing this form of connectivity from Neotel, is DON’T. Rather stick with the bad service from Telkom, as it @ least some form of service. Although Neotel has implemented connectivity, they haven’t spent the necessary time setting up the necessary support structures with competent people, which should have @ least happened concurrently with the roll-out of their network.
The result is that I’ve now reapplied for the Telkom ADSL service, as a backup for the Neotel service, which was supposed to have been a solution to an unreliable service…Only in Africa!?!
After endless trouble with Telkom unable to provide reliable ADSL in our area, I decided, after much hesitation & wariness to sign-up with Neotel. The first three weeks which started sometime in August 2009, proved to be a viable alternative so as not to cancel the contract within the seven days, after which one is locked into the 24 month period.
The problems now being encountered with the lack of service (which is practically non-existent) provided by Neotel are horrendous, to say the least.
About two weeks ago, Base Station upgrades were being done during the day. This meant that one continually had to switch off the router for extended periods of time so as to reacquire a signal from a reliable base station.
Trying to find out the current usage is also very unreliable or impossible. When phoning the call center, one is told that the systems are too slow or offline and no usage figures can be given and the recommendation is to send an e-mail to [email protected]. I’ve sent three e-mails over the past month & only one was answered.
This week has been a nightmare as there appears to be a problem on the Neotel network after the hop from the IP address, 41.160.2.65. I’ve contacted the call center regarding the problem and was told that there was no problem on the Neotel network and that it was functionally optimally, whatever that may mean. I was assured that my concern would be escalated and since support functioned 24 hours, I would be contacted regarding the feedback.
It is now a day later, no call, no e-mail & the call center number, 080033636, is permanently engaged. I tried phoning 0115850000 and asked to be put through to technical support, this just rings endlessly and no one ever answers.
My conclusion and warning to people considering implementing this form of connectivity from Neotel, is DON’T. Rather stick with the bad service from Telkom, as it @ least some form of service. Although Neotel has implemented connectivity, they haven’t spent the necessary time setting up the necessary support structures with competent people, which should have @ least happened concurrently with the roll-out of their network.
The result is that I’ve now reapplied for the Telkom ADSL service, as a backup for the Neotel service, which was supposed to have been a solution to an unreliable service…Only in Africa!?!