NO Support WebAfrica

[frictionfree]

I can't get anyone at WebAfrica to respond for support via email despite submitting and getting a ticket

2nd time [#2640317]: Contact Form:

 

[Webafrica Helper]

I can't get anyone at WebAfrica to respond for support via email despite submitting and getting a ticket

2nd time [#2640317]: Contact Form:

Hi,

Sorry to hear that our guys haven't replied to your ticket. I've escalated it to a senior to assist.

 

[maumau]

Yeah, support is the area WA fall down.

 

[maxum]

I was under the impression that WA offered really good support. Sad to hear their support team aren't doing well.
A lot of the time, when support under-performs, it's down to poor leadership and OP's managers that have no clue of how to manage a team of people.