No technician...

[kaspaas]

I've a strange problem:

The voice part of my telephone line is down - reported on Monday.

But my ADSL is still running.

Telkom said they will send a technician when one does eventually become available...

I do hope they correct the problem without cutting my ADSL, but since it is Telkom, I expect the worst.

Of goes my complaint to ICASA...

 

[HellTel]

I've a strange problem:

The voice part of my telephone line is down - reported on Monday.

But my ADSL is still running.

Telkom said they will send a technician when one does eventually become available...

I do hope they correct the problem without cutting my ADSL, but since it is Telkom, I expect the worst.

Of goes my complaint to ICASA...

Get a reference number and claim the rental for voice and ADSL from the day you called until the day the techie finally arrives at your premises.

 

[kaspaas]

Get a reference number and claim the rental for voice and ADSL from the day you called until the day the techie finally arrives at your premises.

Compensation will not cover the loss in business caused by Telkom's attitude.

Trevor Manual should take note: Our profits are going down due to this which means we will pay less tax...

If this happens to many others, Telkom will erode the SMME tax base quite fast.

 

[rsachoc]

Yeah I had that too (where ADSL still works, but not voice) It turned out to be the little box where the phone line and ADSL plug into. Apparently they blow from lightning...

 

[stoke]

Yup ... had lightning take out my splitter as well plenty of times.
Plug a phone into your telephone cable that comes out of the roof/wall ... i.e. before it plugs into anything else ... if the phone is working, move on to the next thing that the phone line is plugged into until you find the problem apparatus.
Take that thing to a telkom office and get a nrew one and be thankful that it saved your adsl modem from damage.
Of course - if the phone does not work when you plug it into the cable coming out of the wherever, then you'll have to hurry up and wait .

 

[titanium]

Kaspaas - had the same problem. Telkom dude came over, took off the cover from the splitter, and removed that little red capacitor, and voila! the phone line worked. Said it wasn't needed.

Also check that your phone hasn't been fried by lightning. That happened to me, and the phone actually prevented other phones on the extensions from working till I removed it.

 

[MrJones]

I lived in the UK for a few years. Over there, if you're running a business and power goes down, or the phone lines down, then its standard practice to make a claim against the service provider, and, they pay out!