No VRewards, No Data and No Coverage

[Edwe]

I'm on V100 postpay and I'm not getting service now. At all.

Firstly, I stopped receiving VRewards about 4 months ago. I spent at least R600 every month for the last couple of months (over R700 last month) and didn't get any VRewards. What's up with that?

Then, about a week ago, my GPRS/EDGE stopped working completely. It still connects, but I can't send or receive any data. So I manually selected Vodacom towers and regained use of GPRS (not EDGE) for a while

Finally, since two days ago, whether on manual or automatic network select, my signal perdiodically disappears completely ("No service"), regardless of where I am or what phone my SIM is in. I could be standing next to a Cell C tower and the signal would disappear every 5 minutes.

So now I'm still paying for the V100 plan, but I'm not getting service. So now I wonder what exactly I'm paying for?

 

[SUPERMAN89]

Id say if your really into virgin mobile go get a sim swap,virgin mobile has like 5types of sim cards. My pre-paid sim acts like its on a contact...could be the result of the sim being faulty
-the no vrewards
-edge/gprs
etc

Otherwise i cant defend virgin,my one friend had a sim that totaly froze the phone(take it out placed another network and the phone works like nother ever happened!) Had the same problem on my razer2...

 

[Hogrod]

I'm on V100 postpay and I'm not getting service now. At all.

Firstly, I stopped receiving VRewards about 4 months ago. I spent at least R600 every month for the last couple of months (over R700 last month) and didn't get any VRewards. What's up with that?

Then, about a week ago, my GPRS/EDGE stopped working completely. It still connects, but I can't send or receive any data. So I manually selected Vodacom towers and regained use of GPRS (not EDGE) for a while

Finally, since two days ago, whether on manual or automatic network select, my signal perdiodically disappears completely ("No service"), regardless of where I am or what phone my SIM is in. I could be standing next to a Cell C tower and the signal would disappear every 5 minutes.

So now I'm still paying for the V100 plan, but I'm not getting service. So now I wonder what exactly I'm paying for?

Did you call customer support before your post here? What did they say? Are you sure your phone is correctly set up?