Sign up with GoogleOverall purpose of the position
To provide second line assistance to contact center and assist first line Dedicated and VPS customers
Minimum requirements:
• A clean and current driver’s licence.
• Own Transport preferable but not essential.
• Knowledge and experience of desktop operating systems
• Knowledge and experience of Active directory and web hosting [Basic level]
• Understanding of mail, backups and handling escalations
Key Performance Areas (KPA’s) & responsibilities:
• Initial hardware preparation for server builds
• Manage the datacentre environment
• Monitoring of servers
• Dealing with customer dedicated and virtual private servers
Key Competencies:
• Can self-manage
• Good troubleshooting and fault finding abilities.
• Ability to self-learn and develop one’s own skills.
• Ability to thrive under high pressure.
• Team player, has diplomacy and tact
Working hours
• Rotational shifts, weekends and public holidays (this includes a night shift from 9pm – 6am)
The position includes but is not limited to the above KPI's.
Send your CV to careers@webafrica.co.za
To provide second line assistance to contact center and assist first line Dedicated and VPS customers
Minimum requirements:
• A clean and current driver’s licence.
• Own Transport preferable but not essential.
• Knowledge and experience of desktop operating systems
• Knowledge and experience of Active directory and web hosting [Basic level]
• Understanding of mail, backups and handling escalations
Key Performance Areas (KPA’s) & responsibilities:
• Initial hardware preparation for server builds
• Manage the datacentre environment
• Monitoring of servers
• Dealing with customer dedicated and virtual private servers
Key Competencies:
• Can self-manage
• Good troubleshooting and fault finding abilities.
• Ability to self-learn and develop one’s own skills.
• Ability to thrive under high pressure.
• Team player, has diplomacy and tact
Working hours
• Rotational shifts, weekends and public holidays (this includes a night shift from 9pm – 6am)
The position includes but is not limited to the above KPI's.
Send your CV to careers@webafrica.co.za