upup
Honorary Master
The phone rings, but when trying to play a video in whatsapp or youtube there is no sound. I check all the sound setting, restart in safe mode, still there on youtube no sound. Please help.
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nokia 7 plus no media sound
- Thread starter upup
- Start date
upup
Honorary Master
A rep had me Clear the cache of the Google Play Services and it worked. Instructions below.
Settings > Apps & notifications > App info > Google Play services > Storage > CLEAR CACHE.
After that, do the same for...
Settings > Apps & notifications > App info > SETTINGS > Storage > CLEAR CACHE.
Once you've done that, simultaneously hold the Power and Volume Up button for 10-15 seconds.
The phone DOES NOT hard reset and NO data is lost
I cannot find app info.
Settings > Apps & notifications > App info > Google Play services > Storage > CLEAR CACHE.
After that, do the same for...
Settings > Apps & notifications > App info > SETTINGS > Storage > CLEAR CACHE.
Once you've done that, simultaneously hold the Power and Volume Up button for 10-15 seconds.
The phone DOES NOT hard reset and NO data is lost
I cannot find app info.
skeptic_SA
Executive Member
Siri. What is Nokia?
upup
Honorary Master
Strange, this morning it is fine again. There was some updates from google, android .