nokia 7 plus no media sound

upup

Executive Member
Joined
Jun 1, 2009
Messages
6,314
The phone rings, but when trying to play a video in whatsapp or youtube there is no sound. I check all the sound setting, restart in safe mode, still there on youtube no sound. Please help.
 

upup

Executive Member
Joined
Jun 1, 2009
Messages
6,314
A rep had me Clear the cache of the Google Play Services and it worked. Instructions below.


Settings > Apps & notifications > App info > Google Play services > Storage > CLEAR CACHE.





After that, do the same for...


Settings > Apps & notifications > App info > SETTINGS > Storage > CLEAR CACHE.





Once you've done that, simultaneously hold the Power and Volume Up button for 10-15 seconds.





The phone DOES NOT hard reset and NO data is lost

I cannot find app info.
 

upup

Executive Member
Joined
Jun 1, 2009
Messages
6,314
Strange, this morning it is fine again. There was some updates from google, android .
 
Top