Nokia Careline

[bekdik]

I was looking for a supplier for covers for my 6230 without any luck.

So I posted a help call on Nokia Careline asking them if they could suggest a local supplier.

30 minutes after the post I received a call from their support person and subsequently an email confirming our conversation.

A big one for Nokia. well done.

 

[Sackboy]

The e-mail is usually good, but their telephone helpline is one of the worst in existence!

I might also mention that the Nokia phone Helpline 08611 NOKIA does not work from a normal Telkom phone - only cellphones (unless they've fixed that now).

 

[proximiti99]

I was looking for a supplier for covers for my 6230 without any luck.

So I posted a help call on Nokia Careline asking them if they could suggest a local supplier.

30 minutes after the post I received a call from their support person and subsequently an email confirming our conversation.

A big one for Nokia. well done.

I also got good response on their careline. I enquired a release date for the N97 and the guy called back within an hour. Also got a mail, according to them the official release is in August 2009...

 

[JK8]

Yip they good!
They based in India!
But they know everything!
I decided to test one of the agents about stores at Vodaworld, he knew which shop was next to eachother! Was impressed.

 

[Flint]

I disagree, they may be good for basic things, but they have been wasting my time for the last month to get a Mapping license transferred to a replacement N96 after the original packed up just from updating the software (see this thread). I have had to endure numerous calls, often being walked through the same steps which I already know won't work, and when I ask to speak directly to the senior individual that's been handling my case I'm given some excuse or other, slowing the process down even more. They won't even give me a direct email address or telephone number so that I don't have to deal with the front-line firing squad and their standard issue resolution scripts every time I call!