If the title was not too clear, here is a more elaborated explanation and question.
Would like to know what is a good and acceptable Statistic on DSL 384/128 line would wrt to SNR and Line Attenuation.
Reason I’m asking, is because of noticeable degradation of service since Friday. I have tried to run some Speed Test (iburst, gamco etc) and mostly get Downstream between (worst to best) 119 - 275, and about 90 - 100 up.
I checked my routers' status and because I have checked this in the past noticed my downstream LA was at 51. Which I thought was a bit high since I noticed this in the past to be around 29 - 30.
Before I continue here is my full set of stats:
Downstream Upstream
SNR Margin:26.0 12.0 db
Line Attenuation:50.5 29.5 db
Data Rate:384 128 kbps
Sometimes my SNR Upstream jumps to 22 or 29 also
What made me concerned also was the Downstream Line Attenuation, at one point it jumped to 61 even, but now seems to fluctuate between 49 - 52 the whole time (like I said where I used to see this figure at 30).
I checked al my wires first, checked all socket secure. "Rebooted" the router and unplugged tel wires and pushed back in also, did a SysRestart on router, and even rebooted. Still got same results and slow connections.
I phoned Telkom Saturday afternoon, the voice channel was extremely fussy and static by then also, much line noise. Spoke to technical guy, checked extension and line, asked questions like if i have a virus, or any spyware. This is a brand new PC just installed a week before and assured him I have updates and Spyware and Antivirus (which I checked also before calling) etc.
Told me line seems fine, said its funny because I’m getting this reading of 51 on my Line Attenuation and even voice is experiencing lots of line noise. Said I must reset cookies etc, reset modem etc, finally tried to put me through to Internet dept.? Got nowhere from there.
Went back did a iburst test, got DL link of about 119, and UL just under 90 I think it was. Tried to download something from Tucows, Stellenbosch mirror and then MWeb mirror ...got avg speeds of about 1.5Kb and 5.5Kb
Phoned Telkom again, said they need to check again. did their thing, made me reset modem, switch it off, pull out power cable, switch of PC (switch of Freezer and Television and make sure car was full of petrol)...well not last part but I guess I would of done so, have they asked just to get it working at that stage ;-) Ok to make a long story short ...it ended up with ...No sir the line seems fine, can you open a website? ....well yes... mostly at dialup speed ...o wonderful sir! then your internet seems to be fine, thank you for calling Telkom ....
So I thought stuff this, tried to look at my wires (nothing broken etc) checked wall unit, fine, nothing loose. Unplugged all phones and cables (just kept DSL connected). Used a friends account, reset router, got Laptop connected too. Tried again. Downloaded some files, went to YouTube and StumbleOn. Went to open picture gallery ... was not impressed with how visibly things have degraded. Checked my router management interface again ...and still Downstream LA was at 51.
Today my LA is still at 51, but Speed tests on my PC and later from laptop, improved to about 257 DS and later (hour or so) dropped again to about 170 DS (downstream)
BTW router is Telkom ADSL 5102G
So what is normal SNR and LA ratios ? and if I have a bad voice and data line, what is my rights for improvement of service and services and how to best get resolve for these ?
Would like to know what is a good and acceptable Statistic on DSL 384/128 line would wrt to SNR and Line Attenuation.
Reason I’m asking, is because of noticeable degradation of service since Friday. I have tried to run some Speed Test (iburst, gamco etc) and mostly get Downstream between (worst to best) 119 - 275, and about 90 - 100 up.
I checked my routers' status and because I have checked this in the past noticed my downstream LA was at 51. Which I thought was a bit high since I noticed this in the past to be around 29 - 30.
Before I continue here is my full set of stats:
Downstream Upstream
SNR Margin:26.0 12.0 db
Line Attenuation:50.5 29.5 db
Data Rate:384 128 kbps
Sometimes my SNR Upstream jumps to 22 or 29 also
What made me concerned also was the Downstream Line Attenuation, at one point it jumped to 61 even, but now seems to fluctuate between 49 - 52 the whole time (like I said where I used to see this figure at 30).
I checked al my wires first, checked all socket secure. "Rebooted" the router and unplugged tel wires and pushed back in also, did a SysRestart on router, and even rebooted. Still got same results and slow connections.
I phoned Telkom Saturday afternoon, the voice channel was extremely fussy and static by then also, much line noise. Spoke to technical guy, checked extension and line, asked questions like if i have a virus, or any spyware. This is a brand new PC just installed a week before and assured him I have updates and Spyware and Antivirus (which I checked also before calling) etc.
Told me line seems fine, said its funny because I’m getting this reading of 51 on my Line Attenuation and even voice is experiencing lots of line noise. Said I must reset cookies etc, reset modem etc, finally tried to put me through to Internet dept.? Got nowhere from there.
Went back did a iburst test, got DL link of about 119, and UL just under 90 I think it was. Tried to download something from Tucows, Stellenbosch mirror and then MWeb mirror ...got avg speeds of about 1.5Kb and 5.5Kb
Phoned Telkom again, said they need to check again. did their thing, made me reset modem, switch it off, pull out power cable, switch of PC (switch of Freezer and Television and make sure car was full of petrol)...well not last part but I guess I would of done so, have they asked just to get it working at that stage ;-) Ok to make a long story short ...it ended up with ...No sir the line seems fine, can you open a website? ....well yes... mostly at dialup speed ...o wonderful sir! then your internet seems to be fine, thank you for calling Telkom ....
So I thought stuff this, tried to look at my wires (nothing broken etc) checked wall unit, fine, nothing loose. Unplugged all phones and cables (just kept DSL connected). Used a friends account, reset router, got Laptop connected too. Tried again. Downloaded some files, went to YouTube and StumbleOn. Went to open picture gallery ... was not impressed with how visibly things have degraded. Checked my router management interface again ...and still Downstream LA was at 51.
Today my LA is still at 51, but Speed tests on my PC and later from laptop, improved to about 257 DS and later (hour or so) dropped again to about 170 DS (downstream)
BTW router is Telkom ADSL 5102G
So what is normal SNR and LA ratios ? and if I have a bad voice and data line, what is my rights for improvement of service and services and how to best get resolve for these ?
