Naks
Honorary Master
- Joined
- Jun 3, 2009
- Messages
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Hi everyone,
I'm not too versed with email tracking, so I'm hoping someone can help me understand this.
So we have this joint FNB account with a Visa debit card, and we used it while travelling in Kenya in May. However, we very quickly realised that we were not getting email notifications when we were swiping the card, except on two occasions, when my wife received emails.
I logged a support request with FNB when we got back to ZA, and it's been a month now of to & fro without them being able to sort this out, much less finding what the issue is. As a workaround, they enabled SMS notifications, but really, email should be the first option.
This morning they told me this:
That sounds like BS to me, so I went and had a look at the email headers for the ones that we received, and to me it looks like there could be a permissions issue between the fnbci.co.uk email address & the local fnb.co.za email server (mxincontact11.fnb.co.za).
This piece of the header is from the email notification that we did receive, I've highlighted the error messages:
And this is from a local InContact email that I received yesterday:
I'd appreciate it if someone with knowledge of email tracking could confirm my suspicions about this?
Thanks
I'm not too versed with email tracking, so I'm hoping someone can help me understand this.
So we have this joint FNB account with a Visa debit card, and we used it while travelling in Kenya in May. However, we very quickly realised that we were not getting email notifications when we were swiping the card, except on two occasions, when my wife received emails.
I logged a support request with FNB when we got back to ZA, and it's been a month now of to & fro without them being able to sort this out, much less finding what the issue is. As a workaround, they enabled SMS notifications, but really, email should be the first option.
This morning they told me this:
That sounds like BS to me, so I went and had a look at the email headers for the ones that we received, and to me it looks like there could be a permissions issue between the fnbci.co.uk email address & the local fnb.co.za email server (mxincontact11.fnb.co.za).
This piece of the header is from the email notification that we did receive, I've highlighted the error messages:
Code:
ARC-Authentication-Results: i=1; mx.google.com;
spf=fail (google.com: domain of [email protected] does not designate 196.10.113.230 as permitted sender) [email protected];
dmarc=fail (p=QUARANTINE sp=QUARANTINE dis=QUARANTINE) header.from=fnbci.co.uk
Return-Path: <[email protected]>
Received: from mxincontact11.fnb.co.za (mxincontact11.fnb.co.za. [196.10.113.230])
by mx.google.com with ESMTPS id u5-20020a5d6da5000000b0020e63c3e3a6si292056wrs.564.2022.05.18.02.54.26
for <[email protected]>
(version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256);
Wed, 18 May 2022 02:54:26 -0700 (PDT)
Received-SPF: fail (google.com: domain of [email protected] does not designate 196.10.113.230 as permitted sender) client-ip=196.10.113.230;
Authentication-Results: mx.google.com;
spf=fail (google.com: domain of [email protected] does not designate 196.10.113.230 as permitted sender) [email protected];
dmarc=fail (p=QUARANTINE sp=QUARANTINE dis=QUARANTINE) header.from=fnbci.co.uk
Date: Wed, 18 May 2022 11:54:24 +0200 (SAST)
From: [email protected]
To: [email protected]
Message-ID: <802830269.2306034.1652867664830.JavaMail.grandmama@mob-r1-l-igm-02.x.fnb.co.za>
Subject: FNB Channel Islands :-) ...... 18May 09:54And this is from a local InContact email that I received yesterday:
Code:
ARC-Authentication-Results: i=1; mx.google.com;
spf=pass (google.com: domain of [email protected] designates 196.10.112.141 as permitted sender) [email protected];
dmarc=pass (p=QUARANTINE sp=QUARANTINE dis=NONE) header.from=fnb.co.za
Return-Path: <[email protected]>
Received: from mxincontact7.fnb.co.za (mxincontact7.fnb.co.za. [196.10.112.141])
by mx.google.com with ESMTPS id f13-20020a170906824d00b007048c0e873esi3481473ejx.172.2022.06.22.07.01.00
for <[email protected]>
(version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256);
Wed, 22 Jun 2022 07:01:01 -0700 (PDT)
Received-SPF: pass (google.com: domain of [email protected] designates 196.10.112.141 as permitted sender) client-ip=196.10.112.141;
Authentication-Results: mx.google.com;
spf=pass (google.com: domain of [email protected] designates 196.10.112.141 as permitted sender) [email protected];
dmarc=pass (p=QUARANTINE sp=QUARANTINE dis=NONE) header.from=fnb.co.za
Date: Wed, 22 Jun 2022 15:54:04 +0200 (SAST)
From: [email protected]
To: [email protected]
Message-ID: <1816576752.7034366.1655906044810.JavaMail.grandmama@mob-r4-l-igm-02.x.fnb.co.za>
Subject: FNB :-) ..... 22Jun 15:48I'd appreciate it if someone with knowledge of email tracking could confirm my suspicions about this?
Thanks
