Woke up this morning. Had 3 lights lit up on the modem, surfed a bit, left. I got back to the pc at 10am..2 lights...still connected. I started browsing and my pc hung up to the point where I had to press reset. When I tried to reconnect after rebooting, I got the dreaded "remote computer did not respond" error. My signal strength seemed to have dropped overnight, no matter where I move the modem to. Best I get with a metal object next to it is 14% now. Weird. Called Sentech, but they said there is nothing wrong on their side with base station 126. Oh well. Keep trying. Now almost 2 hours later, it finally connects, which is so weird. Now I can move the modem around and it stays connected. Why does it battle so much to make the initial connection? Anyway, I don't think I am EVER voluntary disconnecting again, or rebooting...sheesh.
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- Thread starter Jhbgirl
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martin
Expert Member
Must be those darn underpants gnomes busy stealing your signal. [
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TheRoDent
Cool Ideas Rep
I've found that sometimes resetting the modem completely after not getting any signal does the trick.
LoneGunman
Expert Member
If someone at sentech is telling you 'there's nothing wrong with 126' - a) they're lying - or b) they're stupid.. ask to speak to someone who uses english as a first language - or (my favourite) ask for the supervisor on duty.. as 126 (Brixton) has been getting worked on physically for the last day or two.. techies apparently are struggling to find out why 126 has that connect-disconnect thing going, and according to one of the insiders, traffic is being routed through the metro tower while they're fiddling..
When somethings wrong, phone sentech, if they say there's nothing wrong - ask to speak to a supervisor - (there are some very decent call centre people, but there are a few who smell like they're fresh from Telkom and these ones just tell you whatever they think will make you go away) so be firm and friendly, ask for a job ticket number, write it down, ask to be put through to a supervisor, get their name, write it down, build up a relationship with the folks so that they'll tell you whats going on..
*a game to play, when asking to be put through to a supervisor, is asking the call centre person for the name of the supervisor* - often the call centre person will turn into a stuck record and want to know your name, so much fun can be had:
(after dealing with a useless call centre person for minutes at a time)
me - put me through to the supervisor on duty, please.
them - who's calling?
me - I am - whats the supervisors name you're putting me through to?
them - what is your name?
me- can you tell me the supervisors name, please?
them - what is your name?
me- I'm asking you for the name of the supervisor please.
them - Yes but I want to know who's calling
me - I am - now what is the supervisors name?
them - why do you want to know?
me - because I'm about to speak to them..what is YOUR name, hmm?
them - hold on-
me - can you tell me the supervisors name please?
*click* (cue: lousy music on hold - prior to getting to speak to the supervisor)
try doing this - see if you hit one of the zoo-level call centre types who think they have to protect the identity of the supervisor - or else whether you get a decent one who just tells you and then puts you through.. Its a useful test and a fun game to play while restarting your computer after the buggy IP Wireless software has frozen things again..
When somethings wrong, phone sentech, if they say there's nothing wrong - ask to speak to a supervisor - (there are some very decent call centre people, but there are a few who smell like they're fresh from Telkom and these ones just tell you whatever they think will make you go away) so be firm and friendly, ask for a job ticket number, write it down, ask to be put through to a supervisor, get their name, write it down, build up a relationship with the folks so that they'll tell you whats going on..
*a game to play, when asking to be put through to a supervisor, is asking the call centre person for the name of the supervisor* - often the call centre person will turn into a stuck record and want to know your name, so much fun can be had:
(after dealing with a useless call centre person for minutes at a time)
me - put me through to the supervisor on duty, please.
them - who's calling?
me - I am - whats the supervisors name you're putting me through to?
them - what is your name?
me- can you tell me the supervisors name, please?
them - what is your name?
me- I'm asking you for the name of the supervisor please.
them - Yes but I want to know who's calling
me - I am - now what is the supervisors name?
them - why do you want to know?
me - because I'm about to speak to them..what is YOUR name, hmm?
them - hold on-
me - can you tell me the supervisors name please?
*click* (cue: lousy music on hold - prior to getting to speak to the supervisor)
try doing this - see if you hit one of the zoo-level call centre types who think they have to protect the identity of the supervisor - or else whether you get a decent one who just tells you and then puts you through.. Its a useful test and a fun game to play while restarting your computer after the buggy IP Wireless software has frozen things again..
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Thanks for all the feedback. I did eventually receive a call from them late yesterday afternoon and they said there was a problem with 126 and the traffic where being rerouted. They said it would be fixed yesterday, but mine is still showing a low signal. Patience patience