o/t from "Data Bundle Expiry Date"

[Antonf]

Billing Run is still ongoing. This might have caused the delay. Billing Run normally slows our systems down or brings it to a halt.

Unless you are joking this is NOT the type of statement VC customers like to read....

 

[morkhans]

What do you think it takes to mange billing for 28m customers (granted not all are contract)?

 

[Ockie]

What I mean is systems that are non critical (like certain systems we use in the Vodashops, customer care etc) to activate serives, activate contracts, do upgrades etc etc...The systems that keeps the network running etc are obviously not affected by this. We want u to call so we can charge you come next months billing run hey

 

[Antonf]

What I mean is systems that are non critical (like certain systems we use in the Vodashops, customer care etc) to activate serives, activate contracts, do upgrades etc etc...The systems that keeps the network running etc are obviously not affected by this. We want u to call so we can charge you come next months billing run hey

To think I pay part of people at VC's salaries makes me SICK

 

[Ockie]

To think I pay part of people at VC's salaries makes me SICK

I dont understand Anton. Why have I upset you so much?

 

[Antonf]

Go look on the MTN forum and Hellopeter where an attitude that customer care is a "non-critical" issue has gotten that company...

 

[Ockie]

Anton, you are taking what i said out of context. By non critical I mean systems that do not affect if you have signal or can make calls or use the network in general. Those systems mentioned above are important yes, but if they go down then it will not prevent you from using the network (non critical). As with all systems they have can go down or slow down. This of course is always kept to a minimum but when Bill Run starts up then these systems can be affected and can slow down etc.

 

[Hummercellc]

Vodacom must be following the MTN BEE route... Look where that got them... People should be employed by the skills & qualifications not skin tone or race. As that makes it an unbalanced democracy. Which in turn you can’t call it a democracy then. Imagine if you had a doctor operating on you in a few hours and you find out he has no qualifications or training, he was employed because he was ‘Historically Disadvantaged’. Ok going way off topic! But you get what I am trying to say about ‘team leaders’ in call centers. As well as the technical department (who are suppose to correct faults & problems) these people should be checking & testing the network continuously, to find the faults before the customer does. But they are lazy and enjoy talking all day. At such high dB’s that you can’t hear yourself….

 

[ic]

Moderator note...

This thread was created by myself, as a result of moving several o/t posts out of another thread.