O/T from Speed Test Results

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bdt

Executive Member
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Mama Randburg, middle of everywhere
^^^ HTBH can we, the poor, paying peons get speeds ANYTHING like that??! :mad: I've got sites in Craighall/Craighall Park with external antenna help that never come anywhere near this. Or, given that those are all within hairy eyeball range of somewhere in the greater Fourways area, is there a tower loading, id est lack of, that's coming into play here?
 
bdt said:
^^^ HTBH can we, the poor, paying peons get speeds ANYTHING like that??! :mad: I've got sites in Craighall/Craighall Park with external antenna help that never come anywhere near this. Or, given that those are all within hairy eyeball range of somewhere in the greater Fourways area, is there a tower loading, id est lack of, that's coming into play here?
Click to expand...

I only checked 4ways but the best hairy eyeball is the Old Parktownian Sportsclub for Craighall Park.
 
r00igev@@r said:
I only checked 4ways but the best hairy eyeball is the Old Parktownian Sportsclub for Craighall Park.
Click to expand...
As I thought, as far as Fourways traffic (at least when you tested) goes. But as far as Old Parks goes, that's a no-go for either my Craighall or Craighall Park site (hint Craighall is on the eastern side or Jan Smuts and Craighall Park on the west). I get to deal with the Randburg CBD from both of them, and maybe Parkhurst from Craighall Park. And speeds are never anywhere near what you posted, in what is supposedly a signal-rich area.

As for my Blairgowrie site, I can probably get a read off Old Parks but then I'm literally just down the road from the Conrad Drive BTS. And it sucks arse for whatever I try here too.
 
What's going on in the Midrand area? Speeds having been declining over the past few weeks and now it's like working on dial-up!
 
Same issue we have been having since the end of December 2011.
Almost 1 year later, loads of complaining that falls on deaf ears, BS stories about how we are supposedly in an area where such slow speeds are expected despite me showing them that they are talking through their collective rear ends by showing Speedtest results over 2Mb/s that we got before December 2011 and nothing but BS stories from this ISP.
 
From these speeds in 2011:
http://speedtest.net/result/1274033234.png

To this, about 10 minutes ago (and similar since late Dec. 2011 to date):
http://www.speedtest.net/result/2327315539.png


Thanks, we really appreciate paying R800+ per month for this "service". Now go hide behind your clauses, lies, bull**** stories of how there are no issues and that we stay in a low reception area, etc.

Then PLEASE explain to me why we used to see 2+Mb/s before Dec. 2011 with the modem on a windowsill and only get dial-up speeds now with a fancy flat panel antenna?
Did our house mysteriously move 10km further away from the tower during December? No, your network cannot cope with the load and you are too damn inept to realise that and do something about it.
 
r00igev@@r said:
The network is more than capable of handling double the load. Please co-operate with customer services to assist you.
Click to expand...

Then how come the speeds dropped from 2+Mb/s to less than dial up and have stated like that for almost a year already? Overloaded towers in the area prove that the network certainly cannot cope.

If customer services ever decides to contact me, I will cooperate. I have been waiting for over 4 months for anyone from iBurst to contact me as well.....

My complaints have fallen on deaf ears. Seems they all got gatvol of my moaning and just decided to ignore me. I honestly do not know why I keep on moaning, it has been almost a whole year already, and NOTHING has been done except the usual "there are no known issues" and "you stay in an area where low reception and therefore low speeds are to be expected" BS stories.

All I want to know is WHY the speeds went from 2+Mb/s to less than dial up.

No amount of technical hooha and random BS stories pulled from the "iBurst Book Of Excuses To Baffle Customers" will make up for the fact that we used to see 2+Mb/s during the day, and for the last 11 months we have been sitting with less than 0.4Mb/s yet we still have to pay the full price every month.

In fact, just leave it. I am done trying to argue with a company that obviously does not give a **** about us being customers for 10+ years now. In March we will move on and gladly haul out 800 bucks a month and pay for a decent internet connection from another company...

Edited to add:

8:35pm, Sunday 25 November 2012, and this has been the norm since Arpil 2012 after moaning for a long time and getting a flat panel antenna attached to a pole and carefully facing the tower with the least load and Techs coming here 3 times afterwards and saying the same thing about overloaded towers in the area:
http://www.speedtest.net/result/2331234132.png

Compared to a year ago (10 October 2011) with the 2Mb modem on it's own on a windowsill with no fancy antenna attached to it:
http://www.speedtest.net/result/1549049945.png

Now please tell me again the network can handle twice the load.
Thanks, we really appreciate paying R800 per month for this, we really do.
 
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So what exactly is the process here to get our junk checked out?

Send iBurst my utid and account details or what?
Because I am sick of paying for a service that used to work, and is now terrible!

I have taken apart my entire setup, routers - modems - access point - bridges and plugged the modem directly into my pc.
I have moved my antenna onto a tripod which is attached to a 5 metre pole.
I can freely move this setup around, and no matter where it goes the net still crawls.
If I try to download something on steam. (on my old setup and with the new one) it downloads for 5 seconds then stops downloading for 20, then goes again for 5 then stops again for 20 forever..

If I try to play a multiplayer game such as TF2 or NS2 on local servers I lag so much I might as well be playing overseas.

All of these thing that used to work great are now HORRIBLE!
The main reason I even have internet anymore is to play some games with my buddies.
This is now impossible.

So seriously, what needs to be done?
 
Voodoomon said:
So what exactly is the process here to get our junk checked out?

Send iBurst my utid and account details or what?
Because I am sick of paying for a service that used to work, and is now terrible!

I have taken apart my entire setup, routers - modems - access point - bridges and plugged the modem directly into my pc.
I have moved my antenna onto a tripod which is attached to a 5 metre pole.
I can freely move this setup around, and no matter where it goes the net still crawls.
If I try to download something on steam. (on my old setup and with the new one) it downloads for 5 seconds then stops downloading for 20, then goes again for 5 then stops again for 20 forever..

If I try to play a multiplayer game such as TF2 or NS2 on local servers I lag so much I might as well be playing overseas.

All of these thing that used to work great are now HORRIBLE!
The main reason I even have internet anymore is to play some games with my buddies.
This is now impossible.

So seriously, what needs to be done?
Click to expand...

Please pm the forum user iburst with your details.

Tx
 
r00igev@@r said:
There is a disconnect here as customer service says they have gone out of their way to assist you. Please co-operate with them.
Click to expand...

Mel sent me a PM earlier which I replied to. This is the first time in a looooooooooooooooong time that anyone from iBurst has contacted me via PM, e-mail, telephonically, etc.
 
bdt said:
As I thought, as far as Fourways traffic (at least when you tested) goes. But as far as Old Parks goes, that's a no-go for either my Craighall or Craighall Park site (hint Craighall is on the eastern side or Jan Smuts and Craighall Park on the west). I get to deal with the Randburg CBD from both of them, and maybe Parkhurst from Craighall Park. And speeds are never anywhere near what you posted, in what is supposedly a signal-rich area.

As for my Blairgowrie site, I can probably get a read off Old Parks but then I'm literally just down the road from the Conrad Drive BTS. And it sucks arse for whatever I try here too.
Click to expand...
r00i, the my input above is a REPLY (to which I would like a reply in return) to your, frankly flip, response to what is for me/my sites real issues I would REALLY like to get fixed, do I not qualify for getting any replies until I bleat like poor bursty-dude, or what?
 
Well I have reached my boiling point.

I put a different omni up today, it didnt make a difference at all.. in fact I am now being bounced between towers like tennis and I can barely hold a stable connection at all, let alone get the iburst to stay connected for long periods of time, unplug the antenna and it connects first time and stays connected for decent amounts of time but its slow as dial up. (same story with both omni's)

But hey lets try the 3g out, would you look at those amazing speeds? I used to laugh at 3g and was very pro iBurst, now its the exact opposite. what a joke.

I will not be renewing my account the next go around.

I have a Iburst techie coming here tomorrow to test out a flat panel, I have my doubts as to how its gonna improve anything.
I also dont blame iBurst totaly, as there are a crapload of new trees and buildings in this area and no one can forsee how that is going to affect the signal. But if this is the current service I now recieve after so many years of it being just fine, then the product is no longer for me.
 
Same boat as us. Customers for +-10 years already and never had any issues with speed before December 2011, everything was just peachy, speeds were above what I expected and then near the middle of December 2011, everything went south very quickly.

From 2+Mb/s with a lone 2Mb modem on a windowsill to less than dial-up speeds with a flat panel antenna.
But hopefully it will be sorted out finally next week thanks to Melanie who will be sending someone. If it is not sorted out next week, contract will be cancelled with her help and we will move on.
 
bdt said:
r00i, the my input above is a REPLY (to which I would like a reply in return) to your, frankly flip, response to what is for me/my sites real issues I would REALLY like to get fixed, do I not qualify for getting any replies until I bleat like poor bursty-dude, or what?
Click to expand...

Sorry, bursties posts are so many it pollutes the threads and I do see the others. Please pm user iburst and I'll also arrange for tests in the area.
 
r00igev@@r said:
Sorry, bursties posts are so many it pollutes the threads and I do see the others. Please pm user iburst and I'll also arrange for tests in the area.
Click to expand...

Wow thats not cool, all he is doing is trying to get some help on a service he pays for so why call his posts pollution?
 
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Well I had a guy here with a flat panel, after testing he says it will fix the issue I am having with the constant tower bouncing and speed issues.

Lets just say the speed tests were extremely impressive, and I will be picking one up as soon as I can and I just hope I have the same luck he did.
 
The panel is a must for iBurst unless you live next to a tower, just remember to get and use the "eyeBurst" application as well, to help point the antenna to the towers.
If there is a highway between you and tower, check for signal consistancy over peak times, do a couple of speed checks and try another tower.

I had a 3 meter pole on my roof with the panel on that (lightning warning for people not living in CT), connected with my iBurst modem, bagged & tied to a beam (minor water-proofing), in the roof crawl-space, a network & power cable running down into the house... I sommer used the TV antenna cable trunking in the walls. The whole operation took me a afternoon, but was worth it.

Best to you!
 
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